Student Welfare services closed 25 Dec - 5 Jan
Student Welfare will be closed from Thursday 25 December 2025, reopening on Monday 5 January 2026. Students can continue to submit enquiries during this time via the Student Connect Portal. The Student Welfare team will respond to enquiries from Monday 5 January 2026.
For urgent financial and housing support, please visit Ask Izzy.
If you’re experiencing financial difficulty or need help managing your money, talk to a Welfare Advisor about financial assistance, emergency accommodation and budgeting.
Service overview
What support is available through a Welfare Advisor?
A Student Welfare Advisor will help you understand what support options are available to you. This may include:
- RMIT Student Hardship Assistance Grants – up to $1,000 in vouchers or cash payments
- Emergency voucher assistance – Coles vouchers, Prezzee gift cards and Myki travel cards for students in urgent need
- Emergency accommodation – for one or maximum three nights over a weekend for students in an emergency or crisis situation
- Government and community financial support – including Centrelink support payments and emergency material aid including food, housing and crisis support
- Money management and budgeting advice – an Advisor can help you learn how to better manage your money, use budgeting tools (like MoneySmart’s How to do a budget, Budget Planner and Savings Goal Calculator) and help build your financial literacy. Note, the advice provided is general and may not be appropriate for you
- General financial advice – an Advisor can help you to understand your available options and also provide appropriate referrals
- General financial resources – an Advisor can show you tools and ways to help you budget and manage your money
- Scholarships – an Advisor can help you understand if you are eligible for any RMIT or non-RMIT scholarships
- Managing fine debt – an Advisor can help you determine if you are eligible for the Work and Development Permit Scheme, where study attendance can be used to pay off fines
What can’t a Welfare Advisor do?
Student Welfare Advisors cannot:
- Apply for Centrelink or other government support on your behalf
- Provide financial assistance for tuition fees or material fees at RMIT
- Provide references or support letters for accommodation or other applications.
Book an appointment with a Welfare Advisor
Click the button above, fill in the form and select "Student Welfare" as the service, then view available phone or face-to-face appointment times and book. Please note, you’ll need to log in with your RMIT ID number and password.
You can also book an appointment by calling Student Connect on +61 3 9925 5000 and selecting the option for "Student support services", then "Support for housing, welfare and legal advice" (Student Connect phoneline operating hours: 9am-5pm Mon-Thu, 10am-5pm Fri, excluding public holidays).
Appointments with a Welfare Advisor are available 9am-5pm Mon-Thu, 10am-5pm Fri, excluding public holidays. Appointments are available at City campus – location details will be provided upon booking, or by phone.
