There are no IT system outages to report at this time.

 

Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2019/CHG0032429 myRMIT Infrastructure Upgrade 07:00am,Saturday 9th February 2019 12:00pm,Saturday 9th February 2019 During this time, access to myRMIT will not be available for some of the time.  
2019/CHG0032422 Learning Hub System Maintenance 08:00am,Saturday 2nd February 2019 03:00pm,Saturday 2nd February 2019

During this time access to Canvas, Blackboard and WebLearn via the myRMIT myStudies tab, and staff access to the Learning Hub will be unavailable.

 

2018/CHG0032362 Interruption to myRMIT 05:00am,Sunday 20th January 2019 09:00am,Sunday 20th January 2019 Interruption to myRMIT. During this time myRMIT will be unavailable to staff.
2018/CHG0032226 Interruption to Staff Central (Performance and Career Plan system) 11:00pm,Saturday 5 January 2019 9:00am,Sunday 6 January 2019 Interruption to Staff Central (Performance and Career Plan system). During this time staff will not be able to access the Performance and Career Plan application.

 

 

 

 

 

 

Note: For a history of scheduled service events, view:

2017 scheduled events Google doc

2016 scheduled events Google doc.

6:00 am, Sunday 22 October 2017
6:00 am, Sunday 22 October 2017
12:01 am, Saturday 07 April 2018
12:01 am, Saturday 07 April 2018CHG0031900CHG0031900

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

ResearchMaster (RME6) and Research Outputs Capture (ROC) Regular maintenance window 5.00 am to 6.00 am Thursdays, 6.30 pm to 8.30 pm first Tuesday each month, and 6.30 pm to 8.30 pm second Wednesday each month.

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

 

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

 

Regular maintenance window

7:00 am to 8:00 am Thursdays

 

ITS Infrastructure Services

 

Regular maintenance window

Sundays following pay days

 

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP Business Warehouse (BW)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP print servers

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 11 to Friday 24 December 2017

 

Microsoft workstation updates

Regular maintenance window

Approximately monthly

Staff workstations: TBC

Lab workstations:

TBC

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0091255

Wired network connectivity in Buildings 10, 13, 14, 56 and 57 on the City campus.

8:14am, Monday 11 September 2017

5:54pm, Tuesday 12 September 2017

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Note: For a history of unscheduled events, view:

2017 unscheduled events Google doc

2016 unscheduled events Google doc.