Current status of services


All applications and services are running well. There are currently no major incidents or interruptions to service.

Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2018/CHG0040746 iExplore service interruption 08:00 am, Saturday 26 May 2018 12:00 pm, Saturday 26 May 2018 iExplore will be unavailable for staff and student during the outage window
2018/CHG0040805 RRI Database Maintenance 05:30 am, Tuesday 22 May 2018 08:00 am, Tuesday 22 May 2018 myResearch tab on myRMIT will be unavailable
2018/CHG0040642 Interruption to Staff Central (Performance and Career Plan system) 12:01 am, Saturday 12 May 2018 10:00 am, Saturday 12 May 2018 Interruption to Staff Central (Performance and Career Plan system). During this time staff will not be able to access the Performance and Career Plan application. 
2018/CHG0040410 LH IP Migration  09:00 PM, Tuesday 08 May 2018 12:00 AM, Wednesday 09 May 2018 Access to Canvas, Blackboard and Weblearn via myRMIT Studies and staff access to Learning Hub will be unavailable for some or all of this time.
  ESS service interruption 11:00 PM, Friday 27 April 2018 12:00 AM, Friday 28 April 2018 ESS system will be unavailable for staff during this time.
2018/CHG0040189 Learninghub maintenance 09:00 PM, Thursday 26 April 2018 12:00 AM, Friday 27 April 2018 Access to Canvas, Blackboard and Weblearn via myRMIT Studies and staff access to Learning Hub will be unavailable for some or all of this time.
2018/CHG0040233 ResearchMaster service interruption 07:30 AM, Tuesday 17 April 2018 07:45 AM, Tuesday 17 April 2018 RME6 and Research Outputs Capture will be unavailable
2018/CHG0040239 Interruption to Staff Central (Performance and Career Plan system) 12:01 am, Sunday 15 April 2018 10:00 pm, Sunday 15 April 2018 Interruption to Staff Central (Performance and Career Plan system). During this time staff will not be able to access the Performance and Career Plan application. 
2018/CHG0038589 Staff Central outage 12:01 am, Saturday 07 April 2018 05:00 pm, Sunday 08 April 2018

Interruption to Staff Central (Performance and Career Plan system).

During this time staff will not be able to access the Performance and Career Plan application. This work will ensure it is kept up to date and secure.

For support, contact HR Assist (login required) by phone (9925 0600) or email hr.assist@rmit.edu.au

2018/CHG0039933
Interruption to RMIT Services
9:00 pm, Monday 02 April 2018
5:30 am, Tuesday 03 April 2018
Student and Staff may not be able to login and experience intermittent disruptions to RMIT services and applications during the change window
CHG0039897
Interruption to Staff Central (Performance and Career Plan system)
12:01 am, Saturday 17 March 2018
10:00 pm, Saturday 
17 March 2018
Staff Central
2018/CHG0039878 Turnitin system maintenance - Sunday 18 March 2018
2:00 am, Sunday 18 March 2018 8:00 am, Sunday 18 March 2018
Turnitin via Blackboard    Turnitin via Canvas
2018/CHG0039489, CHG0039699 Storage server upgrades 9:30 pm, Wednesday 7 March 2017 5:00 am, Thursday 29 March 2017 Staff and students are advised to shut down their computers each night so the updates can take effect.
2018/CHG0039006
OneStop System Maintenance
05:00 pm Monday 12 February 2018
11:00 pm Monday 12 February 2018
During this time staff will not be able to take payments over the counter and online via OneStop
2018/CHG0039224
Interruption to Staff Central (workplan system)
12:01 am Saturday 3 February 2018
10am Saturday 3 February 2018
During this time staff will not be able to access the workplan application.
2018/CHG0039266
Echo System lecture capture maintenance work to be undertaken
7am Thursday 1 February 2018
8am Thursday 1 February 2018
During this time users may not be able to retrieve Echo System recordings for a period of up to 15 minutes. 
2018/CHG0036497
ResearchMaster upgrade service interruption
12:00 pm, Wednesday 24 January 2018
02:00 pm, Monday 29 January 2018
RME5 will become read-only.
2018/CHG0038360 ESS and ECC (SAP) service interruption
8:00 am, Saturday 20 January 2018
8:00 pm, Saturday 20 January 2018
ESS (SAP) and ECC (SAP) systems will be unavailable for staff during this time
2018/CHG0038397,CHG0038928
Single sign on page will change to a new look 7:00 am, Thursday 18 January 2018 8:00 am, Thursday 18 January 2018 No outage during this change.
2018/CHG0038936
Blackboard Service Impacting vendor maintenance
2:00 am, Friday 12 January 2018
6:00 am, Friday 12 January 2018
During these works, Blackboard may be intermittently unavailable.
2018/CHG0038843
SAMS, SAP and related applications scheduled maintenance
7:00 pm, Friday 5 January 2018
1:30 pm, Saturday 6 January 2018
A number of applications will be unavailable for staff and students 
2018/CHG0038639
ServiceNow unavailable due to planned maintenance
11:00 pm, Saturday 6 January 2018
12:00 pm, Sunday 7 January 2018  
A number of applications within servicenow will be unavailable
2018/CHG0038360 ESS and ECC (SAP) service interruption 8:00 am, Saturday 20 January 2018 8:00 pm, Saturday 20 January 2018 ESS and ECC (SAP) will be unavailable for staff during this time.
2017/CHG0038320/38299 SAMS, SAP and related apps maintenance  7:00am, Saturday 30 December 2017  7:00pm, Saturday 30 December 2017 A number of applications will be unavailable for staff and students 
2017/CHG0038622 Turnitin system maintenance 2:00 am, Thursday 28 December 2017 11:59 pm, Thursday 28 December 2017 During this time, users will be unable to submit or grade assignments.
2017/CHG0038504 Maintenance to SAMS and related applications 7:00 am, Saturday 23 December 2017 5:00 pm, Saturday 23 December 2017 A number of applications will be unavailable during this time.
2017/CHG0038705 Licence server upgrades 8:00 am, Friday 22 December 2017 4:00 pm, Friday 22 December 2017 Spacegass will be unavailable during this time.
2017/CHG0038675 Blackboard system maintenance 2:00 am, Friday 22 December 2017 6:00 am, Friday 22 December 2017 Blackboard Learn, Collaborate and Collaborate Ultra via Canvas may be intermittently unavailable.
2017/CHG0038403 Upgrade of CommVault 10:00 am, Monday 18 December 2017 5:00 pm, Monday 18 December 2017 New backup and restore jobs will be paused during this time.
2017/CHG0038442 Interruption to RMIT Planning Tool 7:00 am, Monday 18 December 2017 6:00 pm, Wednesday 20 December 2017 The system will be unavailable during this time.
2017/CHG0038555 Papercut printing upgrade 7:00 am, Sunday 17 December 2017 10:00 am, Sunday 17 December 2017 Printing and scanning will be unavailable on all Melbourne campuses.
2017/CHG0038569 Interruption to Staff Central 12:01 am, Sunday 17 December 2017 10:00 am, Sunday 17 December 2017 Staff will be unable to access the workplan system during this time.
2017/CHG0038268 System upgrades 7:00 am, Saturday 16 December 2017 3:00 pm, Saturday 16 December 2017 myRMIT, WebLearn and other systems will be unavailable during this upgrade.
2017/CHG0038341 Printer refresh on City, Bundoora and Brunswick campuses 8:00 am, Monday 18 December 2017 6:00 pm, Friday 23 February 2018 There will be minimal disruption while these updates take place.
2017/CHG0036591 Wired and wireless network interruption in Building 100, Level 4 6:00 pm, Thursday 14 December 2017 2:00 am, Friday 15 December 2017 There will be no wired or wireless network access during this time.
2017/CHG0037766 InPlace application outage 12:00 pm, Tuesday 12 December 2017 9:00 pm, Tuesday 12 December 2017 The system will be unavailable for students and staff during this time.
2017/CHG0036597 Wired and wireless network interruption in Building 100, Level 10 10:00 am, Sunday 10 December 2017 6:00 pm, Sunday 10 December 2017 There will be no wired or wireless access during this time.
2017/CHG0038426 Interruption to Staff Central (workplan system) 12:01 am, Sunday 10 December 2017 10:00 am, Sunday 10 December 2017 During this time, staff will be unable to access the workplan system.
2017/CHG0037936 Interruption to wireless connections 9:00 pm, Saturday 9 December 2017 1:00 am, Sunday 10 December 2017 Wireless users may be unable to authenticate during this time.
2017/CHG0038363 Maintenance of RMIT phone system 5:00 pm, Saturday 9 December 2017 6:00 pm, Saturday 9 December 2017 There may be a brief impact during this time.
2017/CHG0038180 Interruption to SAP and associated web servers 10:00 am, Saturday 9 December 2017 10:30 am, Saturday 9 December 2017 A number of systems will be unavailable during this time.
2017/CHG0036594, CHG0036595, CHG0036596 Wired and wireless network interruption in Building 100, Level 9 6:00 pm, Friday 8 December 2017 2:00 am, Saturday 9 December 2017 There will be no wired or wireless network access in this location during this time.
2017/CHG0038181 Licence server upgrade 9:00 am, Friday 8 December 2017 3:00 pm, Friday 8 December 2017 There will be an interruption to some learning and teaching software during this time.
2017/CHG0036594, CHG0036595, CHG0036596 Wired and wireless network interruption in Building 100, Level 8 6:00 pm, Thursday 7 December 2017 2:00 am, Friday 8 December 2017 There will be no wired or wireless network access in this location during this time.
2017/CHG0037725 Upgrade of internet proxy 8:15 am, Monday 4 December 2017 9:00 am, Monday 4 December 2017 If you have not yet updated your internet proxy on your BYO device, you will be prompted after this time.
2017/CHG0036594, CHG0036595, CHG0036596 Wired and wireless network interruption in Building 100, Level 7 10:00 am, Sunday 3 December 2017 6:00 pm, Sunday 3 December 2017 There will be no wired or wireless network access in this location during this time.
2017/CHG0037784 RPO system maintenance 2:00 pm, Saturday 2 December 2017 6:00 pm, Saturday 2 December 2017 RPO will be unavailable to staff during this time.
2017/CHG0036822 Student Attendance Tracking System (SATS) maintenance 7:00 am, Saturday 2 December 2017 11:00 am, Saturday 2 December 2017 SATS will be unavailable to staff during this time.
2017/CHG0036341 Interruption to SuccessFactors (workplan system) 12:01 am, Saturday 2 December 2017 5:00 pm, Monday 4 December 2017 Staff will be unable to access the workplan system during this time.
2017/CHG0036592, CHG0036593 Wired and wireless network interruption in Building 100, Level 6 6:00 pm, Friday 1 December 2017 2:00 am, Saturday 2 December 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0038197 Events Perfect upgrade to Priava 4:00 pm, Friday 1 December 2017 5:00 pm, Tuesday 5 December 2017 The system will be available in read-only mode.
2017/CHG0036592, CHG0036593 Wired and wireless network interruption in Building 100, Level 5 6:00 pm, Thursday 30 November 2017 2:00 am, Friday 1 December 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037480 Wired and wireless network interruption in Building 108 2:00 pm, Sunday 26 November 2017 12:00 am, Monday 27 November 2017 There will be no wired or wireless network access on all levels of Building 108 during this time.
2017/CHG0037974 Wired and wireless network interruption in Buildings 2, 4, 6, 22 and 24 9:00 pm, Saturday 25 November 2017 11:00 pm, Saturday 25 November 2017 There will be a 30 - 45 minute interruption to the wired and wireless networks in these locations.
2017/CHG0037978 Wired and wireless network interruption in Buildings 1, 3, 5, 15, 20 and 21 9:00 pm, Saturday 25 November 2017 11:00 pm, Saturday 25 November 2017 There will be a 30 to 45 minute interruption to wired and wireless access during this time.
2017/CHG0038104 Interruption to Staff Central (workplan system) 12:01 am, Saturday 25 November 2017 10:00 am, Saturday 25 November 2017 Staff will not be able to access the workplan system during this time.
2017/CHG0038105 Interruption to ESS during upgrade 7:00 pm, Friday 24 November 2017 8:00 pm, Saturday 25 November 2017 ESS will be unavailable during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Levels 2A and 3 6:00 pm, Friday 24 November 2017 2:00 am, Saturday 25 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037960 Interruption to TRIM during upgrade 4:00 pm, Friday 24 November 2017 6:00 pm, Sunday 26 November 2017 TRIM will not be accessible to staff during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Level 2 6:00 pm, Thursday 23 November 2017 2:00 am, Friday 24 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037680 Interruption to wireless on all Melbourne campuses 8:00 pm, Sunday 19 November 2017 9:00 pm, Sunday 19 November 2017 There will be an interruption to the wireless network for up to 30 minutes during this time.
2017/CHG0037945 Blackboard Learn maintenance 12:00 am, Sunday 19 November 2017 6:00 am, Sunday 19 November 2017 Blackboard Learn may be interrmittently unavailable during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Level 1 10:00 am, Sunday 19 November 2017 6:00 pm, Sunday 19 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037858 Interruption to Staff Central (workplan system) 12:01 am, Sunday 12 November 2017 10:00 am, Sunday 12 November 2017 Staff will not be able to access the workplan application during this time.
2017/CHG0036156 Wired and wireless network interruption in Building 100 2:00 pm, Sunday 12 November 2017 12:00 am, Monday 13 November 2017 There will be no wired or wireless network access in this building.
2017/CHG0037699 Learning Hub maintenance 5:00 am, Sunday 12 November 2017 1:00 pm, Sunday 12 November 2017 Learning Hub will be unavailable to staff. Canvas, Blackboard and WebLearn will need to be accessed directly during this time.
2017/CHG0037765 Wired and wireless network interruption on City campus 9:00 pm, Saturday 11 November 2017 11:00 pm, Saturday 11 November 2017 There will be a 30 - 45 minute interruption to the wired and wireless networks in particular buildings during this time.
2017/CHG0037738 ESS and ECC (SAP) unavailable 8:00 am, Saturday 11 November 2017 12:00 noon, Saturday 11 November 2017 The ESS and ECC (SAP) systems will be unavailable for staff during this time.
2017/CHG0037776 Equella maintenance 7:00 am, Saturday 11 November 2017 11:00 am, Saturday 11 November 2017 Equella will be unavailable to staff and students during this time.
2017/CHG0037660 Interruption to Staff Central (workplan system) 12:01 am, Saturday 28 October 2017 10:00 am, Saturday 28 October 2017 During this time, staff will be unable to access the workplan system.
2017/CHG0037528 Wireless unavailable on all Melbourne campuses 6:00 am, Sunday 22 October 2017 9:00 am, Sunday 22 October 2017 There will be an outage to the wireless network of up to 30 minutes during this time.
2017/CHG0037344 Bundoora East network upgrade 8:00 pm, Saturday 21 October 2017 10:00 pm, Saturday 21 October 2017 All services which rely on the network will be unavailable on this campus during this time.
2017/CHG0037351 WebLearn unavailable during upgrade 6:30 am, Saturday 21 October 2017 12:00 noon, Saturday 21 October 2017 WebLearn will be unavailable during this time.
2017/CHG0037519 Interruption to Staff Central (workplan) 12:01 am, Saturday 21 October 2017 10:00 am, Saturday 21 October 2017 During this time, staff will be unable to access the workplan application
2017/CHG0037520 Blackboard Collaborate maintenance 3:00 am, Friday 20 October 2017 5:00 am, Friday 20 October 2017 During this time, users will not be able to create new sessions.
2017/CHG0037112 Interruption to Staff Central 12:01 am, Sunday 15 October 2017 07:00 am, Sunday 15 October 2017 Staff Central unavaialble
2017/CHG0037368 myRMIT, Learning Hub, STS, TRIM and other services interrupted during update 7:00 am, Saturday 14 October 2017 7:20 am, Saturday 14 October 2017 During this time, a number of services will be unavailable to staff.
2017/CHG0037389 Interruption to Staff Central 12:01 am, Saturday 14 October 2017 10:00 am, Saturday 14 October 2017 Staff Central unavailable

2017/CHG0036652

Outage to University applications and services

4:00 pm, Saturday 30 September 2017

7:00 am, Sunday 1 October 2017

Most University applications and services will be unavailable during this time.

2017/CHG0036652

Outage to University applications and services

6:00 am, Friday 29 September 2017

9:00 pm, Friday 29 September 2017

Most University applications and services will be unavailable during this time.

2017/CHG0037086

Interruption to Staff Central (workplan system)

12:01 am, Saturday 23 September 2017

10:00 am, Saturday 23 September 2017

During this time, staff will not be able to access the workplan system.

2017/CHG0037073

Echo maintenance

11:00 pm, Friday 22 September 2017

3:00 am, Saturday 23 September 2017

During this time users will not be able to upload or retrieve Echo recordings.

2017/CHG0036980

Blackboard Collaborate maintenance

12:00 am, Sunday 17 September 2017

6:00 am, Sunday 17 September 2017

Blackboard Collaborate sessions and recordings may be unavailable during this time.

2017/CHG0036968

Interruption to infrastructure services

10:30 am, Saturday 16 September 2017

3:30 pm, Saturday 16 September 2017

Some infrastructure services, primarily used by ITS staff and some researchers, will be offline.

2017/CHG0036743

Wired and wireless network interruption on City campus

6:00 pm, Saturday 9 September 2017

2:00 am, Sunday 10 September 2017

There will be no wired or wireless network in buildings in this location during this time.

2017/CHG0036340

Interruption to Staff Central (workplan system)

12:01 am, Saturday 9 September 2017

5:00 pm, Sunday 10 September 2017

During this time, staff will not be able to access the workplan system.

2017/CHG0036656

Wired and wireless network interruption on Brunswick and Bundoora campuses

10:00 pm, Thursday 7 September 2017

2:00 am, Friday 8 September 2017

There will be no wired or wireless network in buildings in these locations during this time.

There will also be no wireless on all RMIT locations.

2017/CHG0036586

AMX tablets unavailable during wireless maintenance

9:10 pm, Monday 4 September 2017

9:15 pm, Monday 4 September 2017

AMX tablets in buildings 1, 9, 10, 16, 91, 80, 100, 224, and 300 will be unavailable during this time.

2017/CHG0036655

Wired and wireless network interruption in City, Hamilton and Point Cook locations

9:00 pm, Monday 4 September 2017

2:00 am, Tuesday 5 September 2017

There will be no wired or wireless network in buildings in these locations during this time.

2017/CHG0036779

Interruption to Staff Central (workplan system)

12:01 am, Saturday 2 September 2017

10:00 am, Saturday 2 September 2017

During this time, staff will be unable to access the workplan application.

2017/CHG0036652

Wired and wireless network interruption in Building 88

6:00 pm, Friday 1 September 2017

7:30 pm, Friday 1 September 2017

There will be no wired or wireless network in Building 88 during this time

 

Note: For a history of scheduled service events, view:

2017 scheduled events Google doc

2016 scheduled events Google doc.

6:00 am, Sunday 22 October 2017
6:00 am, Sunday 22 October 2017
12:01 am, Saturday 07 April 2018
12:01 am, Saturday 07 April 2018

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

ResearchMaster (RME6) and Research Outputs Capture (ROC) Regular maintenance window 5.00 am to 6.00 am Thursdays, 6.30 pm to 8.30 pm first Tuesday each month, and 6.30 pm to 8.30 pm second Wednesday each month.

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

 

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

 

Regular maintenance window

7:00 am to 8:00 am Thursdays

 

ITS Infrastructure Services

 

Regular maintenance window

Sundays following pay days

 

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP Business Warehouse (BW)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP print servers

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 11 to Friday 24 December 2017

 

Microsoft workstation updates

Regular maintenance window

Approximately monthly

Staff workstations: TBC

Lab workstations:

TBC

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0091255

Wired network connectivity in Buildings 10, 13, 14, 56 and 57 on the City campus.

8:14am, Monday 11 September 2017

5:54pm, Tuesday 12 September 2017

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Note: For a history of unscheduled events, view:

2017 unscheduled events Google doc

2016 unscheduled events Google doc.