Current status of services

All applications and services are running well. There are currently no major incidents or interruptions to service.

Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

NA Printer refresh on City, Bundoora and Brunswick campuses 8:00 am, Monday 11 December 2017 6:00 pm, Wednesday 31 January 2018 There will be minimal disruption while these updates take place.
2017/CHG0038104 Interruption to Staff Central (workplan system) 12:01 am, Saturday 25 November 2017 10:00 am, Saturday 25 November 2017 Staff will not be able to access the workplan system during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Levels 2A and 3 6:00 pm, Friday 24 November 2017 2:00 am, Saturday 25 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Level 2 6:00 pm, Thursday 23 November 2017 2:00 am, Friday 24 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037680 Interruption to wireless on all Melbourne campuses 8:00 pm, Sunday 19 November 2017 9:00 pm, Sunday 19 November 2017 There will be an interruption to the wireless network for up to 30 minutes during this time.
2017/CHG0037945 Blackboard Learn maintenance 12:00 am, Sunday 19 November 2017 6:00 am, Sunday 19 November 2017 Blackboard Learn may be interrmittently unavailable during this time.
2017/CHG0036409, CHG0036588, CHG0036589, CHG0036590 Wired and wireless network interruption in Building 100, Level 1 10:00 am, Sunday 19 November 2017 6:00 pm, Sunday 19 November 2017 There will be no wired or wireless access in this location during this time.
2017/CHG0037858 Interruption to Staff Central (workplan system) 12:01 am, Sunday 12 November 2017 10:00 am, Sunday 12 November 2017 Staff will not be able to access the workplan application during this time.
2017/CHG0036156 Wired and wireless network interruption in Building 100 2:00 pm, Sunday 12 November 2017 12:00 am, Monday 13 November 2017 There will be no wired or wireless network access in this building.
2017/CHG0037699 Learning Hub maintenance 5:00 am, Sunday 12 November 2017 1:00 pm, Sunday 12 November 2017 Learning Hub will be unavailable to staff. Canvas, Blackboard and WebLearn will need to be accessed directly during this time.
2017/CHG0037765 Wired and wireless network interruption on City campus 9:00 pm, Saturday 11 November 2017 11:00 pm, Saturday 11 November 2017 There will be a 30 - 45 minute interruption to the wired and wireless networks in particular buildings during this time.
2017/CHG0037738 ESS and ECC (SAP) unavailable 8:00 am, Saturday 11 November 2017 12:00 noon, Saturday 11 November 2017 The ESS and ECC (SAP) systems will be unavailable for staff during this time.
2017/CHG0037776 Equella maintenance 7:00 am, Saturday 11 November 2017 11:00 am, Saturday 11 November 2017 Equella will be unavailable to staff and students during this time.
2017/CHG0037660 Interruption to Staff Central (workplan system) 12:01 am, Saturday 28 October 2017 10:00 am, Saturday 28 October 2017 During this time, staff will be unable to access the workplan system.
2017/CHG0037528 Wireless unavailable on all Melbourne campuses 6:00 am, Sunday 22 October 2017 9:00 am, Sunday 22 October 2017 There will be an outage to the wireless network of up to 30 minutes during this time.
2017/CHG0037344 Bundoora East network upgrade 8:00 pm, Saturday 21 October 2017 10:00 pm, Saturday 21 October 2017 All services which rely on the network will be unavailable on this campus during this time.
2017/CHG0037351 WebLearn unavailable during upgrade 6:30 am, Saturday 21 October 2017 12:00 noon, Saturday 21 October 2017 WebLearn will be unavailable during this time.
2017/CHG0037519 Interruption to Staff Central (workplan) 12:01 am, Saturday 21 October 2017 10:00 am, Saturday 21 October 2017 During this time, staff will be unable to access the workplan application
2017/CHG0037520 Blackboard Collaborate maintenance 3:00 am, Friday 20 October 2017 5:00 am, Friday 20 October 2017 During this time, users will not be able to create new sessions.
2017/CHG0037112 Interruption to Staff Central 12:01 am, Sunday 15 October 2017 07:00 am, Sunday 15 October 2017 Staff Central unavaialble
2017/CHG0037368 myRMIT, Learning Hub, STS, TRIM and other services interrupted during update 7:00 am, Saturday 14 October 2017 7:20 am, Saturday 14 October 2017 During this time, a number of services will be unavailable to staff.
2017/CHG0037389 Interruption to Staff Central 12:01 am, Saturday 14 October 2017 10:00 am, Saturday 14 October 2017 Staff Central unavailable

2017/CHG0036652

Outage to University applications and services

4:00 pm, Saturday 30 September 2017

7:00 am, Sunday 1 October 2017

Most University applications and services will be unavailable during this time.

2017/CHG0036652

Outage to University applications and services

6:00 am, Friday 29 September 2017

9:00 pm, Friday 29 September 2017

Most University applications and services will be unavailable during this time.

2017/CHG0037086

Interruption to Staff Central (workplan system)

12:01 am, Saturday 23 September 2017

10:00 am, Saturday 23 September 2017

During this time, staff will not be able to access the workplan system.

2017/CHG0037073

Echo maintenance

11:00 pm, Friday 22 September 2017

3:00 am, Saturday 23 September 2017

During this time users will not be able to upload or retrieve Echo recordings.

2017/CHG0036980

Blackboard Collaborate maintenance

12:00 am, Sunday 17 September 2017

6:00 am, Sunday 17 September 2017

Blackboard Collaborate sessions and recordings may be unavailable during this time.

2017/CHG0036968

Interruption to infrastructure services

10:30 am, Saturday 16 September 2017

3:30 pm, Saturday 16 September 2017

Some infrastructure services, primarily used by ITS staff and some researchers, will be offline.

2017/CHG0036743

Wired and wireless network interruption on City campus

6:00 pm, Saturday 9 September 2017

2:00 am, Sunday 10 September 2017

There will be no wired or wireless network in buildings in this location during this time.

2017/CHG0036340

Interruption to Staff Central (workplan system)

12:01 am, Saturday 9 September 2017

5:00 pm, Sunday 10 September 2017

During this time, staff will not be able to access the workplan system.

2017/CHG0036656

Wired and wireless network interruption on Brunswick and Bundoora campuses

10:00 pm, Thursday 7 September 2017

2:00 am, Friday 8 September 2017

There will be no wired or wireless network in buildings in these locations during this time.

There will also be no wireless on all RMIT locations.

2017/CHG0036586

AMX tablets unavailable during wireless maintenance

9:10 pm, Monday 4 September 2017

9:15 pm, Monday 4 September 2017

AMX tablets in buildings 1, 9, 10, 16, 91, 80, 100, 224, and 300 will be unavailable during this time.

2017/CHG0036655

Wired and wireless network interruption in City, Hamilton and Point Cook locations

9:00 pm, Monday 4 September 2017

2:00 am, Tuesday 5 September 2017

There will be no wired or wireless network in buildings in these locations during this time.

2017/CHG0036779

Interruption to Staff Central (workplan system)

12:01 am, Saturday 2 September 2017

10:00 am, Saturday 2 September 2017

During this time, staff will be unable to access the workplan application.

2017/CHG0036652

Wired and wireless network interruption in Building 88

6:00 pm, Friday 1 September 2017

7:30 pm, Friday 1 September 2017

There will be no wired or wireless network in Building 88 during this time

Note: For a history of scheduled service events, view:

2017 scheduled events Google doc

2016 scheduled events Google doc.

6:00 am, Sunday 22 October 2017
6:00 am, Sunday 22 October 2017

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

 

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

 

Regular maintenance window

7:00 am to 8:00 am Thursdays

 

ITS Infrastructure Services

 

Regular maintenance window

Sundays following pay days

 

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP Business Warehouse (BW)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP print servers

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 11 to Friday 24 December 2017

 

Microsoft workstation updates

Regular maintenance window

Approximately monthly

Staff workstations: TBC

Lab workstations:

TBC

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0091255

Wired network connectivity in Buildings 10, 13, 14, 56 and 57 on the City campus.

8:14am, Monday 11 September 2017

5:54pm, Tuesday 12 September 2017

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Note: For a history of unscheduled events, view:

2017 unscheduled events Google doc

2016 unscheduled events Google doc.