System Status
Outlook Operational
Website Operational
ServiceNow Operational
There are currently no service outages.

 

Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2020/CHG0042535 Migrating the Shibboleth database 5.00am, Sunday 25th October 9.00am, Sunday 25th October During this time Registered Service Providers in the Australian Access Federation will be unavailable.
2020/CHG0042191  Low risk change scheduled 10.00am, Saturday 5th September 10.10am, Saturday 5th September Impacts some license servers during this time.
2020/CHG0041324/CHG0041768 SAMS and related applications scheduled maintenance 7.30am, Saturday 22nd August 6:30pm, Saturday 22nd August

During this time, the following applications will be unavailable,

  • SAMS
  • Enrolment Online (EOL)
  • Equity
  • myRMIT
  • Program Guides
  • RPO (Results Processing Online)
  • SATS (Student Attendance Tracking System)
  • Special Considerations
  • Student Electives
  • Student Forms
2020/CHG0041843 Intermittent impact to applications and network connectivity due to Internet Point of Presence (IPoP) implementation at Noble Park Data Centre. 8:00pm, Friday 14th August 1:00pm Saturday 15th August Intermittent impact to applications and network connectivity e.g. Skype, VPN/Remote access, SAMS, Enrolment Online, ESS, Office 365 (accessed via browser). Refer to the Change No. link for more information.
2020/CHG0041368 SAP System Maintenance 7:30am, Saturday 1st Aug 1:00pm, Saturday 1st Aug During this time access the ESS(SAP) and the ECC(SAP) will be unavailable
2020/CHG0041532 3PAR relocation planned works 8:00am, Saturday 18th July 8:00pm, Saturday 18th July Network storage (student drive, and K drive), MyDesktop, WebLearn will be offline
2020/CHG0041556 Scheduled maintenance for Web Tute system
6:00pm, Wednesday 15th July 10:00pm, Wednesday 15th July Web Tute system will be closed and unavailable during this time
2020/CHG0041460 Interruption ESS Production systems  7:00am, Saturday 4th July 11:00am, Saturday 4th July ESS systems will be unavailable during this time.
2020/CHG0040991 Interruption to SAP and ESS Production systems 5:00pm, Friday 5th June 10:00pm, Sunday 7th June SAP and ESS Production systems will be unavailable during this time.
2020/CHG0039994 myDesktop service will be unavailable 3:00am, Saturday 30th May 4:30am, Saturday 30th May During this time users may not be able to login to myDesktop
2020/CHG0040651 WebLearn will be unavailable 6:00pm, Tuesday 16 June 11:00pm, Tuesday 16 June Unavailable due to important system maintenance.
2020/CHG0040817  InPlace WIL management system will be unavailable 5:00pm, Friday 22nd  May 9:00pm, Friday    22nd May  Inplace WIL management system will be intermittently unavailable. 
2020/CHG0040656 The Redcoal SMS service will be unavailable  9:00pm, Saturday 9th May 11:00am, Sunday  10th May The Redcoal SMS service will be unavailable due to maintenance by the vendor 
2020/CHG0040493 SAP ECC/ESS - database release upgrade to Oracle 19c 8:00am, Saturday 9th May 6:00pm, Saturday 9th May During this time, the SAP ECC and SAP ESS applications will not be available for RMIT staff.
2020/CHG0040244

Scheduled outage of following applications

• Archibus WebCentral (including Lease module)

• Archibus Desktop Application

• Property Central Website (SisFM)

• Drawing Archive

07:00am, Saturday 9th May 18:00pm, Saturday 9th May Applications will be inaccessible for a few hours during this period.
2020/CHG0039402 Aruba DMZ Wireless Controllers Upgrade 8:00am, Saturday 29th February 5:00pm, Saturday 29th February Non-RMIT users connecting to eduroam, RMIT-Guest and RMIT users connecting to RMIT-support SSIDs will experience wireless network interruptions during this time.
2020/CHG0039191 Aruba DMZ Controllers Upgrade 7:00am, Saturday 22nd February 5:00pm, Saturday 22nd February Non-RMIT users connecting to RMIT-Guest, eduroam and RMIT users connecting to RMIT-Support SSIDs will experience Wi-Fi Network interruptions during this time.
2020/CHG0038850 Installing/renewing  a new certificate for the RMIT wireless network 07:30am, Friday 7th February 08:30am, Friday 7th February On connection to the RMIT-University SSID, users may be prompted with a request on their device to trust the new certificate.
2020/CHG0038631 Interruption to Staff Central (Performance and Career Plan system) – Sunday 19th January 2020 and Sunday 26th January 2020. 02:00am, Sunday 26th  January 11:00am, Sunday 26th  January During this time staff will not be able to access the Performance and Career Plan application. This work will ensure it is kept up to date and secure.
2020/CHG0038630 Interruption to Staff Central (Performance and Career Plan system) – Sunday 19th January 2020 and Sunday 26th January 2020. 02:00am,Sunday 19th  January 11:00am,Sunday 19th  January During this time staff will not be able to access the Performance and Career Plan application. This work will ensure it is kept up to date and secure.
2019/CHG0038381 Property Services maintenance on air circuit breakers across various RMIT buildings 07:30am,Friday 27th  December 08:30am,Thursday 2nd  January During this time, there will be power outages to various buildings for a 1hour duration as listed in table
2019/CHG0038380 Success Factors DataCentre Maintenance 02:00am,Sunday 29th  December 11:00am,Sunday 29th  December During this time, Success Factors system will be unavailable
2019/CHG0038184 Scheduled Maintenance for Staff Central 01:00am,Sunday 15th  December 11:00am,Sunday 15th   December During the time staff central(performance and career plan)system will be unavailable
2019/CHG0038181 Scheduled Maintenance for Staff Central 01:00am,Saturday 14th  December 11:00am,Saturday 14th  December During the time staff central(performance and career plan)system will be unavailable.
2019/CHG0037602 Outage for Staff Central  01:00am,Saturday 7th  December 05:00pm,Sunday 8th  December During the time Performance and Career Plan system will be unavailable.
2019/CHG0037862 Scheduled Maintenance on Blackboard 12:00am,Thursday 28th  November 11:59pm,Wednesday 11th  December During the maintenance, the Blackboard site will not be available
2019/CHG0036101 As part of server  maintenance work. 04:00am,Saturday 30th  November 10:00am,Saturday 30th  November Multiple systems used by  RMIT training will be unavailable

 

2019/CHG0036100

2019/CHG0036100

DC Modernization - Data Centre relocation of HP VM Farm 06:00am,Saturday 23rd November 11:00pm,Sunday 24th November Multiple systems used by students and staff will be unavailable.
2019/CHG0037484 Migration of Shibboleth single sign on datastore 08:00pm,Sunday 17th November 12:00am,Monday 18th November Staff and Students using the assigned links will not be able to use the single sign on 
2019/CHG0036396  Salesforce datacentre relocation 11:30pm,Saturday 26th October 06:00am,Sunday 27th October Staff will be unable to use Salesforce, and data feeds from systems and web forms interfacing with Salesforce will be paused
2019/CHG0036975 Sunday outage of connectivity between Australia and Vietnam 12:00pm,Sunday 20th October 8:00pm,Sunday 20th October Systems used by staff that use the Site VPN between Australia and Vietnam will be interrupted by essential network maintenance.
2019/CHG0036099 SAP Production outage  8:00am,Sunday 13th October 1:00pm,Sunday 13th October SAP PRD ECC and SAP ESS will be unavailable due to SAP Production outage.
2019/CHG0036711 Sunday outage of multiple systems 7:00am,Sunday 13th October 05:00pm,Sunday 13th October Multiple systems used by students and staff will be unavailable as part of essential server maintenance work.
2019/CHG0036052 Saturday outage of multiple systems. 7:00am,Saturday 28th September 2019 3:00pm,Saturday 28th September 2019 Multiple systems used by students and staff will be unavailable  as part of essential work to modernise RMIT’s Noble Park data centre.
2019/CHG0036695 Interruption to Staff Central (Performance and Career Plan system) 1:00am,Sunday 22nd September 2019 11:00am,Sunday 22nd September 2019 All operations around the Staff will be unavailable due to maintenance
2019/CHG0036479 Interruption to Staff Central(Performance and Career Plan System) 1:00am,Saturday 7th September 2019 5:00pm,Sunday 8th September 2019 All operations around the Staff will be unavailable due to upgradation.
2019/CHG0036391 Interruption to Staff Central (Performance and Career Plan system) 1:00am,Sunday 1st September 2019 11:00am,Sunday 1st September 2019 All operations around the Staff Central will be unavailable due to a scheduled maintenance to the system.
2019/CHG0036073 Interuption to RMIT connect 8:00pm,Friday 30th August 2019 11:30pm,Friday 30th August 2019 All operations around the RMIT portal will be unavailable.
2019/CHG0036370 Interruption to Canvas 11:00pm,Monday 26th August 2019 04:00am,Tuesday 27th August 2019 Canvas may be intermittently unavailable to students and staff within the change window. Students and Staff are encouraged to access Canvas outside of this period.
2019/CHG0035902 Weekend outage of multiple systems (SAMS PeopleTools Upgrade) 12:00am,Saturday 17th August 2019 11:59pm, Sunday 18th August 2019 The SAMS outage will impact multiple systems used by students and staff. During the upgrade, some systems will be unavailable, while other systems will be available but there is a slight possibility that some data may not be fully up-to-date (where that data is fed from SAMS)
2019/CHG0035666 Interruption to Staff Central (Performance and Career Plan system) 01:00am,Sunday 21st July 2019 11:00am,Sunday 21st July 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0035305 Turnitin system maintenance 01:00am,Sunday 14th July 2019 10:00am,Sunday 14th July 2019 During this time Turnitin will be unavailable to students and staff
2019/CHG0034878 Interruption to myRMIT 04:00pm,Saturday 6th July 2019 12:00am,Sunday 7th July 2019 During this time myRMIT will be unavailable due to scheduled maintenance.

2019/CHG0034905

2019/CHG0034959

SAP System Maintenance  08:00am,Saturday 22nd June 2019 03:00pm,Saturday 22nd June 2019 During this time access to ESS(SAP) and the ECC(SAP) will be unavailable
2019/CHG0035007 Interruption to Staff Central (Performance and Career Plan system) 01:00am,Sunday 16th June 2019 11:00am,Sunday 16th June 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0034418 Interruption to Staff Central (Performance and Career Plan system) 01:00am,Saturday 8th June 2019 05:00pm,Sunday 9th June 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0034416 Interruption to Staff Central (Performance and Career Plan system)

02:00am,Sunday 19th May 2019 11:00am,Sunday 19th May 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0034260 Replacing Print spooler disk on print server WINSPRDPS01R001 07:00am,Sunday 26th May 2019 10:00am,Sunday 26th May 2019 During this period staff printing will be unavailable across RMIT (Melbourne City Campus, Carlton, Bundoora & Brunswick) 
2019/CHG0034042 ESS and ECC (SAP) service interruption 08:00am,Sunday 12th May 2019 06:00pm,Sunday 12th May 2019 During this time staff will not be able to access the ESS and ECC (SAP) systems.
2019/CHG0033903 Interruption to Staff Central (Performance and Career Plan system) 02:00am,Saturday 13th April 2019 11:00am,Sunday 14th April 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0033263 Interruption to Staff Central (Performance and Career Plan system) 02:00am,Saturday 06th April 2019 05:00pm,Sunday 07th April 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0033547 Interruption to Staff Central (Performance and Career Plan system) 02:00am,Saturday 23rd March 2019 11:00am,Saturday 23rd March 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0033117 Interruption to Staff Central (Performance and Career Plan system) 02:00am,Saturday 2nd March 2019 11:00am,Saturday 2nd March 2019 During this time staff will not be able to access the Performance and Career Plan application.
2019/CHG0033155 ESS service interruption 10:30pm,Wednesday 27th February 2019 11:30pm,Wednesday 27th February 2019 During this time the ESS application will be unavailable
2019/CHG0032844 One Stop System Maintenance  07:00am,Monday 25th February 2019 03:30pm,Monday 25th February 2019 During this time access to Online Payments and One Stop Cashiering system will be unavailable.
2019/CHG0032429 myRMIT Infrastructure Upgrade 07:00am,Saturday 9th February 2019 12:00pm,Saturday 9th February 2019 During this time, access to myRMIT will not be available for some of the time.  
2019/CHG0032422 Learning Hub System Maintenance 08:00am,Saturday 2nd February 2019 03:00pm,Saturday 2nd February 2019

During this time access to Canvas, Blackboard and WebLearn via the myRMIT myStudies tab, and staff access to the Learning Hub will be unavailable.

 

2018/CHG0032362 Interruption to myRMIT 05:00am,Sunday 20th January 2019 09:00am,Sunday 20th January 2019 Interruption to myRMIT. During this time myRMIT will be unavailable to staff.
2018/CHG0032226 Interruption to Staff Central (Performance and Career Plan system) 11:00pm,Saturday 5 January 2019 9:00am,Sunday 6 January 2019 Interruption to Staff Central (Performance and Career Plan system). During this time staff will not be able to access the Performance and Career Plan application.

 

 

 

 

 

 

Note: For a history of scheduled service events, view:

2017 scheduled events Google doc

2016 scheduled events Google doc.

6:00 am, Sunday 22 October 2017
6:00 am, Sunday 22 October 2017
12:01 am, Saturday 07 April 2018
12:01 am, Saturday 07 April 2018CHG0031900CHG00319

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

ResearchMaster (RME6) and Research Outputs Capture (ROC) Regular maintenance window 5.00 am to 6.00 am Thursdays, 6.30 pm to 8.30 pm first Tuesday each month, and 6.30 pm to 8.30 pm second Wednesday each month.

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

 

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

 

Regular maintenance window

7:00 am to 8:00 am Thursdays

 

ITS Infrastructure Services

 

Regular maintenance window

Sundays following pay days

 

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP Business Warehouse (BW)

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

SAP print servers

 

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

 

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 11 to Friday 24 December 2017

 

Microsoft workstation updates

Regular maintenance window

Approximately monthly

Staff workstations: TBC

Lab workstations:

TBC

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0091255

Wired network connectivity in Buildings 10, 13, 14, 56 and 57 on the City campus.

8:14am, Monday 11 September 2017

5:54pm, Tuesday 12 September 2017

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Note: For a history of unscheduled events, view:

2017 unscheduled events Google doc

2016 unscheduled events Google doc.