Service and Support Centre

Internet outage - limited systems access

Friday night to Saturday morning (this weekend - 14-15 August)

Essential technical works will interrupt network connectivity and limit access to many RMIT applications between 00:00 and 06:00, Saturday 15 August (AEST), including: myDesktop, Skype, VPN/Remote access, SAMS, Enrolment Online, Office 365 (if accessed via browser). Canvas will not be affected.

Find out more.

Walk-up support locations unavailable

RMIT has suspended all face-to-face learning and teaching activity in response to COVID-19. RMIT’s Australian campuses will not be accessible in-person until further notice. Visit the RMIT Coronavirus webpages to find out more.

Phone
 

For critical issues and advice.

Call 03 9925 8888

Service and support portal

For non-urgent requests and queries.

Send a request

myCommunity

For self-help guidance and discussion.

Launch myCommunity

Operating hours

Monday to Friday - 8.00 am to 6.00 pm

Saturday - 8.30 am to 4.30 pm

Switchboard

Monday to Friday - 8.30 am to 5.30 pm

AV Loans

Closed until further notice

Service Points 

Brunswick RMIT Connect - Building 514 Level 1 

  • Closed until further notice

Bundoora RMIT Connect - Building 202 Level 2

  • Closed until further notice

Swanston Library - Building 10 Level 6 

  • Closed until further notice

Swanston Academic Building (SAB) - Building 80 Level 3

  • Closed until further notice

AV loans

  • Closed until further notice

Did you know that you can now chat with one of our technicians online via LiveChat? Just look for the red "Chat Now" button at the bottom of all ITS web pages.

LiveChat Hours 

Monday to Friday - 8.00am to 6.00pm

Saturday - 8.30am to 4.30 pm

Service and Support Centre requests can now be logged and tracked using the Service and Support website.