For critical issues and advice.

Service and support portal

For non-urgent requests and queries.


For self-help guidance and discussion.

Off-Peak Support from 3 December - 4 February 2019

Monday to Friday 8.00 am to 6.00 pm


Monday to Friday 8.30 am to 5.30 pm

From 31 January - 14 December 2018

AV loans

Monday to Friday – 9:00 am to 5:00 pm

Service Points

Bundoora RMIT Connect - Building 202 Level 2 - Monday to Thursday 9.00 am to 5.00 pm; Friday 10.00 am to 5.00 pm

Swanston Academic Building (SAB) - Building 80 Level 3 - Monday to Friday 8.00 am to 6.00 pm

Swanston Library - Building 10 Level 6 - Monday to Friday 10.00 am to 6.00 pm

(Note: Brunswick and Carlton Library Service Points will reopen February 2019)

Did you know that you can now chat with one of our technicians online via LiveChat? Just look for the red "Chat Now" button at the bottom of all ITS web pages.

LiveChat Hours

Monday - Friday 9.00am - 5.00pm


Service and Support Centre requests can now be logged and tracked using the Service and Support website.