For critical issues and advice.

Service and support portal

For non-urgent requests and queries.


For self-help guidance and discussion.

On-Peak Support from 5 February - 1 December 2018

Monday to Friday 8.00am to 8.00pm

Saturday 8.30am to 4.30pm

Off-Peak Support

Monday to Friday 8.00 am to 6.00 pm


Monday to Friday 8.30 am to 5.30 pm

From 31 January - 14 December 2018

AV loans

Monday to Friday – 9:00 am to 5:00 pm

Weekday Support

Bundoora RMIT Connect - Building 202 Level 2 - Monday to Thursday 9.00 am to 5.00 pm; Friday 10.00 am to 5.00 pm

Swanston Academic Building (SAB) - Building 80 Level 3 - Monday to Friday 8.00 am to 8.00 pm

Swanston Library - Building 10 Level 6 - Monday to Friday 10.00 am to 6.00 pm

Weekend Support 

Swanston Academic Building (SAB) - Building 80 Level 3 - Saturday 8.30am to 4.30pm


(Note: Brunswick and Carlton Library Service Points will reopen February 2019)

Did you know that you can now chat with one of our technicians online via LiveChat? Just look for the red "Chat Now" button at the bottom of all ITS web pages.

LiveChat Hours

Monday - Friday 9.00am - 5.00pm


Service and Support Centre requests can now be logged and tracked using the Service and Support website.