Service and Support Centre

Phone
 

For critical issues and advice.
 

Call 03 9925 8888

Service and support portal

For non-urgent requests and queries.

Launch the service and support portal

myCommunity

For self-help guidance and discussion.

Launch myCommunity

On-Peak Support from 4 February - 1 December 2019

Monday to Friday - 8.00 am to 8.00 pm

Saturday - 8.30 am to 4.30 pm

Switchboard

Monday to Friday - 8.30 am to 5.30 pm

From 28 January - 13 December 2019

AV loans

Monday to Friday – 9:00 am to 5:00 pm

Service Points 

Brunswick RMIT Connect - Building 514 Level 1 - Monday to Thursday 9.00am to 5.00pm; Friday 10.00am to 5.00pm

Bundoora RMIT Connect - Building 202 Level 2 - Monday to Thursday 9.00am to 5.00pm; Friday 10.00am to 5.00pm

Carlton Library - Building 94 Level 3 - Monday to Friday 11.00am to 2.00pm

New Academic Street (NAS) - Building 10 Level 6 - Monday to Friday 10.00am to 6.00pm

Swanston Academic Building (SAB) - Building 80 Level 3 - Monday to Friday 8.00 am to 8.00 pm; Saturday 8.30am to 4.30pm 

 

Did you know that you can now chat with one of our technicians online via LiveChat? Just look for the red "Chat Now" button at the bottom of all ITS web pages.

LiveChat Hours 

Monday to Friday - 8.00am to 8.00pm

Saturday - 8.30am to 4.30pm

 

Service and Support Centre requests can now be logged and tracked using the Service and Support website.