IT Connect

Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.

Please note: IT Connect was previously known as the IT Service and Support Centre.

IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.

Contact us

Service and support portal

For non-urgent requests and queries.

Live Web Chat

Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.

Phoneline

For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.

myCommunity

For self-help guidance and discussion.

Walk-up IT support will be available at the following locations on campus from 27 June - 5 August 2022.

Campus Locations Dates & times
City campus

Building 10, Level 4, Room 54 (10.04.54)

124 La Trobe St, Melbourne

8am-6pm
City campus

Building 80, Level 3, Room 8 (80.03.08)

445 Swanston St, Melbourne

8am-4pm
Bundoora campus

Student Connect, Building 202, Level 2, Room 05 (202.02.05)

Plenty Rd, Bundoora

8am-4pm
Brunswick campus

Student Connect, Building 514, Level 1, Room 15 (514.01.15)

25 Dawson St, Brunswick

8am-4pm

IT systems status

Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status for outages. For the status of all RMIT systems and upcoming system outages, see below.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email) Operational
RMIT website Operational
myTimetable (class timetabling system) Operational
myRMIT (including student card and transport concession orders) Operational
OneStop/Zetta (RMIT's online payment system) Operational
myDesktop (virtual desktop and access to software) Operational
Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website Operational
On-campus WiFi Operational
Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow)

Operational

Please note, the portal will be unavailable from 1am-9.30am 25 June 2022.

IT Connect Portal (ServiceNow) Operational
Admissions Portal

Operational

Please note, the portal will be unavailable from 1am-9.30am 25 June 2022.

Electives Operational
Student Forms (system for ordering hardcopy academic transcripts and statements) Operational
COVIDSafe 2021 Training Module (for students) Operational
Special consideration submission system Operational
BookIt (booking system for Library computers) Operational
Printing and scanning on campus Operational
RMIT Creds/Micro-credentials (Digital Marketplace) Operational

Upcoming scheduled service interruptions

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted Impact Number
1am AEST Saturday 25 June 2022 9.30am AEST Saturday 25 June 2022

Student Connect Portal (https://rmit.service-now.com/connect)

Admissions Portal (https://rmit.service-now.com/rmit-apply/)

The Student Connect Portal and Admissions Portal will be unavailable during the outage window due to a system upgrade. All operations and access to the portals will resume immediately after the outage window. N/A
8pm AEST Sunday 26 June 2022 10pm AEST Sunday 26 June 2022 All RMIT systems as listed in the table above No impact is expected from this upgrade. All systems will remain operational throughout the upgrade period. CHG0054258
8pm AEST Tuesday 28 June 2022 10pm AEST Tuesday 28 June 2022 All RMIT systems as listed in the table above No impact is expected from this upgrade. All systems will remain operational throughout the upgrade period. CHG0054259
8pm AEST Thursday 30 June 2022 10pm AEST Thursday 30 June 2022 All RMIT systems as listed in the table above No impact is expected from this upgrade. All systems will remain operational throughout the upgrade period. CHG0054260
aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.