Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Connect was previously known as the IT Service and Support Centre.
IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.
Contact us
Live Web Chat
Click the red "Chat Now" button at the bottom of this webpage. Operating hours: Mon-Fri 8am-6pm, Sat 8am-1pm, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: Mon-Fri 8am-6pm, excluding public holidays.
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational |
| RMIT website | Operational |
| myTimetable (class timetabling system) | Operational |
| Enrolment Online (enrolment system) | Operational 21 Apr: A new login process for Enrolment Online is now in effect. Go to RMIT ID and password for more information or download the New single sign-on for users of Enrolment Online (PDF). |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's payment system) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| IT Connect Portal (ServiceNow) | Operational Planned outage from 12:30-4:30pm AEST 21 May 2022 (see below). |
| Admissions Portal | Operational |
| Electives | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| COVIDSafe 2021 Training Module (for students) | Operational |
| Special consideration submission system | Operational |
| BookIt (booking system for Library computers) | Operational |
| Printing and scanning on campus | Operational |
| RMIT Creds/Micro-credentials (Digital Marketplace) | Operational |
Upcoming scheduled service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| 12:30pm AEST Saturday 21 May 2022 | 4:30pm AEST Saturday 21 May 2022 | IT Connect Online Portal (ServiceNow) | The IT Connect Online Portal (ServiceNow) will be unavailable during the 4-hour outage period. We recommend students not log in to the portal during the outage time. |
