IT Connect

Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.

Please note: IT Connect was previously known as the IT Service and Support Centre.

IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.

Contact us

Service and support portal

For non-urgent requests and queries.

Live Web Chat

Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.

Phoneline

For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.

myCommunity

For self-help guidance and discussion.

IT systems status

Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email)

Operational

Check the Microsoft Service health status page for outages

RMIT website Operational
myTimetable (class timetabling system) Operational
myRMIT (including student card and transport concession orders) Operational
OneStop/Zetta (RMIT's online payment system) Operational
myDesktop (virtual desktop and access to software)

Operational

Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website

Operational

Check the Microsoft Service health status page for outages

On-campus WiFi

Operational

Planned outage on 3 and 11 December (see below for more details)

Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow) Operational
IT Connect Portal (ServiceNow) Operational
Admissions Portal Operational
Electives Operational
Student Forms (system for ordering hardcopy academic transcripts and statements) Operational
COVIDSafe 2021 Training Module (for students) Operational
Special consideration submission system Operational
BookIt (booking system for Library computers) Operational
Computers on campus

Operational

Planned outage on 3 and 11 December (see below for more details)

Printing and scanning on campus

Operational

Planned outage on 3 and 11 December (see below for more details)

RMIT Creds/Micro-credentials (Digital Marketplace) Operational

Upcoming scheduled service interruptions

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted Impact Number
9.45am Saturday 3 December 2022 1pm Saturday 3 December 2022 Desktop computers, WiFi and printing/scanning on Bundoora campus

Desktop computers, WiFi and printing/scanning in some Bundoora campus buildings will be unavailable for 10-15 minutes:

  • Building 220 – 9.45-10am
  • Building 251 – 11.25-11.40am
  • Building 300 – 12.40-1pm
 
6pm Sunday 11 December 2022 9pm Sunday 11 December 2022 Desktop computers, printers and scanners, WiFi and phones on RMIT Melbourne campuses

All desktop computers, printers and scanners, WiFi, phones and BMS, and AV equipment on City, Brunswick and Bundoora campuses will be unavailable during the outage window due to a security upgrade. 

SSL VPN will remain available for remote access.

 
aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.