Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Connect was previously known as the IT Service and Support Centre.
IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.
Contact us
Live Web Chat
Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational Planned outage on 3 and 11 December (see below for more details) |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| IT Connect Portal (ServiceNow) | Operational |
| Admissions Portal | Operational |
| Electives | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| COVIDSafe 2021 Training Module (for students) | Operational |
| Special consideration submission system | Operational |
| BookIt (booking system for Library computers) | Operational |
| Computers on campus | Operational Planned outage on 3 and 11 December (see below for more details) |
| Printing and scanning on campus | Operational Planned outage on 3 and 11 December (see below for more details) |
| RMIT Creds/Micro-credentials (Digital Marketplace) | Operational |
Upcoming scheduled service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| 9.45am Saturday 3 December 2022 | 1pm Saturday 3 December 2022 | Desktop computers, WiFi and printing/scanning on Bundoora campus | Desktop computers, WiFi and printing/scanning in some Bundoora campus buildings will be unavailable for 10-15 minutes:
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| 6pm Sunday 11 December 2022 | 9pm Sunday 11 December 2022 | Desktop computers, printers and scanners, WiFi and phones on RMIT Melbourne campuses | All desktop computers, printers and scanners, WiFi, phones and BMS, and AV equipment on City, Brunswick and Bundoora campuses will be unavailable during the outage window due to a security upgrade. SSL VPN will remain available for remote access. |
