IT Connect

Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.

IT Connect phone line currently unavailable
29 May 2023. The IT Connect service team is currently experiencing issues with taking phone calls. Please try to call again later, or log an enquiry via the service and support portal or webchat (see below).

Please note: IT Connect was previously known as the IT Service and Support Centre.

IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.

Contact us

Service and support portal

For non-urgent requests and queries. Operating hours: Submit a request 24/7.

Live Web Chat

Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.


For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.

IT systems status

Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email)


Check the Microsoft Service health status page for outages

RMIT website Operational
Enrolment Online Operational
myTimetable (class timetabling system) Operational
myRMIT (including student card and transport concession orders) Operational
OneStop/Zetta (RMIT's online payment system) Operational
Convera (RMIT's partner platform for wire transfers) Operational
myDesktop (virtual desktop and access to software)


Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website


Check the Microsoft Service health status page for outages

On-campus WiFi Operational
Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow) Operational
IT Connect Portal (ServiceNow) Operational
Admissions Portal Operational
Electives Operational
Student Forms (system for ordering hardcopy academic transcripts and statements) Operational
Special consideration submission system Operational
BookIt (booking system for Library computers) Operational
Computers on campus Operational
Printing and scanning on campus Operational
RMIT Creds/Micro-credentials (Digital Marketplace) Operational

Upcoming scheduled service interruptions/outages

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted Impact Number
6am AEST Tuesday 11 April 2023 10am AEST Tuesday 11 April 2023 Printing on all RMIT campuses All on-campus printing services will be unavailable during this outage, due to a systems upgrade.  
aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.