Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.
IT Connect phone line currently unavailable
29 May 2023. The IT Connect service team is currently experiencing issues with taking phone calls. Please try to call again later, or log an enquiry via the service and support portal or webchat (see below).
Please note: IT Connect was previously known as the IT Service and Support Centre.
IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| IT Connect Portal (ServiceNow) | Operational |
| Admissions Portal | Operational |
| Electives | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| Special consideration submission system | Operational |
| BookIt (booking system for Library computers) | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| RMIT Creds/Micro-credentials (Digital Marketplace) | Operational |
Upcoming scheduled service interruptions/outages
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| 6am AEST Tuesday 11 April 2023 | 10am AEST Tuesday 11 April 2023 | Printing on all RMIT campuses | All on-campus printing services will be unavailable during this outage, due to a systems upgrade. |
