IT Connect

Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.

Please note: IT Connect was previously known as the IT Service and Support Centre.

IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.

Contact us

Service and support portal

For non-urgent requests and queries.

Live Web Chat

Click the red "Chat Now" button at the bottom of this webpage. Operating hours: Mon-Fri 8am-6pm, Sat 8am-1pm, excluding public holidays.


For critical issues and advice. Operating hours: Mon-Fri 8am-6pm, excluding public holidays.


For self-help guidance and discussion.

IT systems status

Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status for outages. For the status of all RMIT systems and upcoming system outages, see below.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email) Operational
RMIT website Operational
myTimetable (class timetabling system) Operational
Enrolment Online (enrolment system) Operational
21 Apr: A new login process for Enrolment Online is now in effect. Go to RMIT ID and password for more information or download the New single sign-on for users of Enrolment Online (PDF).
myRMIT (including student card and transport concession orders) Operational
OneStop/Zetta (RMIT's payment system) Operational
myDesktop (virtual desktop and access to software) Operational
Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website Operational
On-campus WiFi Operational
Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow) Operational
IT Connect Portal (ServiceNow) Operational
Planned outage from 12:30-4:30pm AEST 21 May 2022 (see below).
Admissions Portal Operational
Electives Operational
Student Forms (system for ordering hardcopy academic transcripts and statements) Operational
COVIDSafe 2021 Training Module (for students) Operational
Special consideration submission system Operational
BookIt (booking system for Library computers) Operational
Printing and scanning on campus Operational
RMIT Creds/Micro-credentials (Digital Marketplace) Operational

Upcoming scheduled service interruptions

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted Impact Number
12:30pm AEST Saturday 21 May 2022 4:30pm AEST Saturday 21 May 2022 IT Connect Online Portal (ServiceNow) The IT Connect Online Portal (ServiceNow) will be unavailable during the 4-hour outage period. We recommend students not log in to the portal during the outage time.  
aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.