Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Please note: IT Connect was previously known as the IT Service and Support Centre.
IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.
Contact us
Live Web Chat
Click the red "Chat Now" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
IT systems status
Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) | Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| myDesktop (virtual desktop and access to software) | Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website | Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational Upcoming localised outages from 21 Aug - 11 Sep (see below). |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| IT Connect Portal (ServiceNow) | Operational |
| Admissions Portal | Operational |
| Electives | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| COVIDSafe 2021 Training Module (for students) | Operational |
| Special consideration submission system | Operational |
| BookIt (booking system for Library computers) | Operational |
| Printing and scanning on campus | Operational Upcoming localised outages from 21 Aug - 11 Sep (see below). |
| RMIT Creds/Micro-credentials (Digital Marketplace) | Operational |
Upcoming scheduled service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
| Start date & time | End date & time | Systems impacted | Impact | Number |
|---|---|---|---|---|
| 9am AEST 21 August 2022 | 10am AEST 21 August 2022 | Desktop computers, WiFi and printing in City campus Building 100 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 27 August 2022 | 10am AEST 27 August 2022 | Desktop computers, WiFi and printing in City campus Building 56 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 27 August 2022 | 10am AEST 27 August 2022 | Desktop computers, WiFi and printing in City campus Building 108 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 2pm AEST 27 August 2022 | 3pm AEST 27 August 2022 | Desktop computers, WiFi and printing in City campus Building 94 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 28 August 2022 | 10am AEST 28 August 2022 | Desktop computers, WiFi and printing in City campus Building 51 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 3 September 2022 | 10am AEST 3 September 2022 | Desktop computers, WiFi and printing in City campus Building 4 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 2pm AEST 3 September 2022 | 3pm AEST 3 September 2022 | Desktop computers, WiFi and printing in City campus Building 5 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 4 September 2022 | 10am AEST 4 September 2022 | Desktop computers, WiFi and printing in City campus Building 8 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 2pm AEST 10 September 2022 | 3pm AEST 10 September 2022 | Desktop computers, WiFi and printing in City campus Building 10 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 9am AEST 11 September 2022 | 10am AEST 11 September 2022 | Desktop computers, WiFi and printing in City campus Building 12 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
| 2pm AEST 11 September 2022 | 3pm AEST 11 September 2022 | Desktop computers, WiFi and printing in City campus Building 14 | Desktop computers, WiFi, printing and audio-visual equipment will be unavailable for 35 minutes during the outage period. | N/A |
