IT Connect

Contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages.

Please note: IT Connect was previously known as the IT Service and Support Centre.

IT Connect offers support for RMIT students and staff experiencing issues with any RMIT systems, password assistance and help with other IT enquiries. If you are experiencing issues accessing a system, check below for any system outages before contacting IT Connect.


Chat support unavailable on Saturdays until 3 February: IT Connect chat support will be unavailable on Saturdays until 3 February 2024.


Contact us

Service and support portal

For non-urgent requests and queries. Operating hours: Submit a request 24/7.

Live Web Chat

Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.

Phoneline

For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.

Walkup TechBAR

Walk up TechBAR support locations operate at City, Brunswick and Bundoora campuses.

IT Connect opening hours

Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.

Campus Location Operating hours
City campus Building 80, Level 3, Room 8.
445 Swanston Street, Melbourne
9am-5pm Monday-Friday, excluding public holidays
City campus Building 94, Level 3, Room 203. (Carlton Library)
23/27 Cardigan St, Carlton VIC 3053
9am-5pm Monday-Friday, excluding public holidays
Brunswick campus 514.001.002A25
Dawson Street, Brunswick

9am-12pm and 1pm-5pm Tuesday and Thursday, excluding public holidays 

(not fully staffed between 12pm-1pm Monday-Friday)

Bundoora campus Building 202, Level 1. (Student Connect area)
Plenty Road, Bundoora

9am-12pm and 1pm-5pm Monday, Wednesday and Friday, excluding public holidays 

(not fully staffed between 12pm-1pm Monday-Friday)

IT systems status

Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page for outages. For the status of all RMIT systems and upcoming system outages, see below.

System Status
Canvas (LMS) Operational
Outlook Email (RMIT student and staff email)

Operational

Check the Microsoft Service health status page for outages

RMIT website Operational
Enrolment Online

Operational

Planned outage 16 December 2023 (see below for more information)

myTimetable (class timetabling system) Operational
myRMIT (including student card and transport concession orders) Operational
OneStop/Zetta (RMIT's online payment system) Operational
Convera (RMIT's partner platform for wire transfers) Operational
myDesktop (virtual desktop and access to software)

Operational

Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website

Operational

Check the Microsoft Service health status page for outages

On-campus WiFi Operational
Self Service Password Reset (SSPR) Operational
Student Connect Portal (ServiceNow) Operational
IT Connect Portal (ServiceNow) Operational
Admissions Portal Operational
Electives Operational
Student Forms (system for ordering hardcopy academic transcripts and statements) Operational
Special consideration submission system Operational
BookIt (booking system for Library computers) Operational
Computers on campus Operational
Printing and scanning on campus Operational
RMIT Creds/Micro-credentials (Digital Marketplace) Operational

Upcoming scheduled outages and service interruptions

These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.

Start date & time End date & time Systems impacted Impact Number
1:30 AEST Saturday 16 December 2023 9:30pm AEST Saturday 16 December 2023 Enrolment Online (EOL) and Student Admin Management System (SAMS) Enrolment Online and the Student Admin Management System will be unavailable between 1:30pm AEST and 9:30pm AEST on Saturday 16 December 2023 due to scheduled system maintenance. N/A
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torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.