STAFF PROFILE
Professor Robert McClelland
Position:
Dean of The Business School
College / Portfolio:
College of Business and Law VN
Phone:
+842837761406
Campus:
Saigon South Campus
- Vu, O.,Duarte Alonso, A.,Solis, M.,Rivera, S.,Nguyen, T.,McClelland, R.,Nkhoma, M.,Tran, T.,Nguyen, N.,Huynh, H. (2023). “The beginning was traumatising” – Industry 4.0: A lifesaver or disruptor? A knowledge-based viewpoint In: Journal of Knowledge Management and Practice, , 1 - 18
- Nguyen, A.,McClelland, R.,Nguyen, T. (2022). Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment In: Journal of Retailing and Consumer Services, 64, 102803 - 102818
- Akbari, M.,Nguyen, H.,McClelland, R.,Van Houdt, K. (2022). Design, implementation and academic perspectives on authentic assessment for applied business higher education in a top performing Asian economy In: Education + Training, 64, 69 - 88
- Nguyen, A.,McClelland, R.,Nguyen, T.,Hoang, T. (2022). Omnichannel marketing: structured review, synthesis, and future directions In: International Review of Retail, Distribution and Consumer Research, 32, 221 - 265
- Vu, O.,Duarte Alonso, A.,Solis, M.,Rivera, S.,Nguyen, T.,McClelland, R.,Tran, T.,Nguyen, N.,Huynh, H.,Atay, E. (2022). A dynamic capabilities approach of Industry 4.0: the experiences of managers operating in two emerging economies In: European Business Review, 35, 137 - 160
- Nguyen, T.,Pansuwong, W.,McClelland, R. (2021). (In Press) Exploring residents' support for integrated casino resort development: a new gaming destination in Vietnam In: Tourism Recreation Research, , 1 - 18
- Nguyen, T.,Pham, H.,McClelland, R. (2020). Participating and Upgrading in Global Value Chains: The Case of Small and Medium Enterprises in Vietnam In: The Economy and Business Environment of Vietnam, Palgrave Macmillan, Switzerland
- Truong, N.,Dang, D.,McClelland, R.,Nkhoma, M. (2020). Service innovation, customer satisfaction and behavioural intentions: a conceptual framework In: Journal of Hospitality and Tourism Technology, 11, 529 - 542
- Han, J.,Kok, S.,McClelland, R. (2020). Impact of Green Training on Employee Turnover and Customer Satisfaction In: Proceedings of the 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM 2020), University of Toronto, Canada, 15-16 October 2020
- Nguyen, H.,Onofrei, G.,Akbari, M.,McClelland, R. (2020). Enhancing quality and innovation performance: the role of supplier communication and knowledge development In: Total Quality Management and Business Excellence, 33, 410 - 433
- Improving the negotiation skills among nascent entrepreneurs in Vietnam. Funded by: Ho Chi Minh City Department of Science and Technology Grant from (2018 to 2020)
- (URBAN GreenUP) New strategy for re-naturing cities through nature-based solutions (administered by Fundacion Cartif). Funded by: Horizon 2020: Smart and Sustainable Cities Grant 2016 from (2017 to 2023)
- WANASEA: Strengthen the production, management and outreach capacities of research in the field of WAter and NAtural resources in South-East Asia ( via UNIVERSITY of NANTES). Funded by: Erasmus+ (European Commission) 2017 onwards from (2017 to 2020)
2 PhD Completions4 PhD Current Supervisions
Surveys, Focus Groups, Business Technology, Data Analytics, Big Data, Health Management Research, Educational Technology, Virtual Learning, Business Learning