Dr Linda Robinson
Dr Linda Robinson is a senior lecturer in RMIT's School of Economics, Finance and Marketing.
My research interests lies at the intersection of marketing, management and psychology, where I have a special interest in services and social marketing. Specifically my projects address the management of service teams and the links to the self-beliefs and motivations of service employees; retail services and category captains; the decision-making processes of under-resourced consumers; and the practices influencing household waste. I also work on a project in the area of co-creation of stakeholder value in the tourism industry. My research has attracted media attention, appearing in Marketing magazine and BOSS Magazine (AFR).
Grants and Awards
- 2013 RMIT School of Economics, Finance and Marketing Learning and Teaching Grant “Enabling work-ready postgraduates: Developing applied marketing research management skills” $4847.
- 2012 RMIT School of Economics, Finance and Marketing Research Award: Foula Kopanidis, Linda Robinson and Mike Reid for “State of inertia: Psychological preparation of single women for retirement” $5000.
- 2011 RMIT College of Business Early Careers Researcher Publication Scheme, $5000.00.
- 2011 RMIT School of Economics, Finance and Marketing Research Award: Foula Kopanidis, Linda Robinson and Mike Reid for “What do single female baby boomers fear? Planning for their post-retirement housing” $5000.
- 2010 RMIT Business Research Grant Seed Fund: Foula Kopanidis, Linda Robinson and Mike Reid for “The future of the Australian housing market: What is the impact of baby boomers segments” $7487.
- 2008 Fisher IMS & AMA SERVSIG Dissertation Proposal Competition – First Runner-Up
- 2006-2009 Australian Postgraduate Award (APA) Scholarship
Research Supervision Completions
Masters Research Project
- Natalie Duke (2013), “Stakeholder perceptions of the value of brand co-creation in regional tourism”
- Shan Chen (2011), “The Country of Origin and recommendation effects among Chinese consumers in the restaurant environment: A case study of wine purchasing behaviour”
- Prue Newton (2010) “Perspectives of Responsibility? Operational and Brand based Corporate Social Responsibility Initiatives”
- Xuedao Douglas Xiao (2009), “Packaging preferences of Asian snack food consumers in the AustralianTitle: Packaging preferences of Asian snack food consumers in the Australian Market”
My teaching is focused on marketing research. I have also taught in the areas of marketing management and strategy. Currently I am responsible for the coordination and/or teaching of undergraduate Market Research at both our Melbourne and offshore campuses. The overall objective of the course is to provide students with the capability to effectively plan and manage market research projects as well as conduct basic data analysis.
I also coordinate and teach the postgraduate Marketing Research course that focuses on developing marketing research management and strategy skills through a mix of case studies and practical implementation.
- PhD in Marketing, University of New South Wales, 2010.
Thesis topic: Retail Service Team Performance: The Role of Team Efficacy and Team Goal Orientation
- Bachelor of Commerce (First ClassHonours in Marketing), University of New South Wales, 2006.
Thesis topic: Leadership & Learning in Boundary-spanning Teams.
- Le, D.,Robinson, L.,Dobele, A. (2023). eWOM processing from receiver perspective: Conceptualising the relationships In: International Journal of Consumer Studies, 47, 434 - 450
- Do, D.,Rahman, K.,Robinson, L.,Bowden, J. (2021). Negative customer engagement in emerging markets: cognitive dimension In: Journal of Strategic Marketing, , 1 - 33
- Le, D.,Robinson, L.,Dobele, A. (2020). Understanding high school students use of choice factors and word-of-mouth information sources in university selection In: Studies in Higher Education, 45, 808 - 818
- Le, D.,Robinson, L.,Dobele, A. (2020). Word-of-mouth information processing routes: The mediating role of message and source characteristics In: Journal of Consumer Behaviour, 19, 171 - 181
- Do, D.,Rahman, K.,Robinson, L. (2020). Determinants of negative customer engagement behaviours In: Journal of Services Marketing, 34, 117 - 135
- Le, D.,Dobele, A.,Robinson, L. (2019). Information sought by prospective students from social media electronic word-of-mouth during the university choice process In: Journal of Higher Education Policy and Management, 41, 18 - 34
- Nguyen, L.,Westberg, K.,Stavros, C.,Robinson, L. (2018). Family decision-making in an emerging market: Tensions with tradition In: Journal of Business Research, 86, 479 - 489
- Le, D.,Dobele, A.,Robinson, L. (2018). WOM source characteristics and message quality: the receiver perspective In: Marketing Intelligence and Planning, 36, 1 - 17
- Kopanidis, F.,Robinson, L.,Reid, M. (2017). To stay or to go? Postretirement housing choices of single baby boomer women In: Journal of Women and Aging, 29, 417 - 427
- Kopanidis, F.,Robinson, L.,Shaw, M. (2016). ''I'm not old enough!'' Why older single women are not engaging in retirement planning services In: Rediscovering the Essentiality of Marketing, Springer International Publishing, Switzerland
1 PhD Current Supervisions5 PhD Completions