Document Delivery Services

Access items from our off-site storage and resources held outside of RMIT University Library collections.

Document Delivery option is available from the main menu in LibrarySearch.

How to request document delivery

  1. Log in to LibrarySearch
  2. Look for the Document Delivery link in the LibrarySearch top menu.

Request document delivery if you:

  • cannot locate items in our Library collections and need to get them from other places
  • need a copy of an article or book chapter from another Library site at RMIT
  • need a copy of a journal article or journal loan from our off-site storage, CARM2 (CAVAL Archival and Research Materials Centre)
  • are a remote student within Australia and need items posted to you
  • are a student or staff member outside Australia and need a copy of an article or book chapter.

To check or cancel your request, log in to My Library Account and select 'Requests' option.

About the Document Delivery service

Contact details

ABN: 49 781 030 034


Bundoora Library
Building 210
Plenty Road
Bundoora, Vic 3083

Postal address

Document Delivery Services
RMIT University Library
PO Box 71
Bundoora, VIC 3083

  • Academic and general staff with work related research needs
  • Postgraduate students (only RMIT University study-related material)
  • Undergraduate and TAFE students (only RMIT University study-related material)
  • Open Universities Australia (OUA) students
  • Remote students (students residing outside Met Zone 2 or in states other than Victoria)
  • RMIT Online students
  • Students studying outside Australia (offshore students) - copies only
  • Special borrowers - please contact us prior to requesting
  • RMIT Vietnam-based students and staff can request chapter copies and journal articles. Staff can also request postal loans via courier of RMIT University books.

  • Copies of journal articles, conference papers and book chapters.
  • Loans of books, audiovisual items and reports.
  • Journals from our off-site storage facility at CAVAL Archival and Research Materials Centre (CARM2)
  • Purchase of theses and other items not available for loan can be arranged. Payment must be authorised by the requestor prior to orders being placed.
  • Copyright restrictions apply.

For urgent requests, please contact us by email: or call 9925 2020 during office hours, Monday to Friday 9am to 4pm.

The Library pays other libraries for items received with the expenditure deducted from the Library budget.

Occasionally items are expensive to obtain and we will ask you to contribute to the cost. We will only proceed after receiving advice from you.

  • Cross campus copies: 3-5 days
  • Copies from other libraries: 3-5 days
  • Copies of journals, loans of journals from off-site storage: 2 - 4 days
  • Loans from other libraries: 1-2 weeks
  • Overseas loans: 2-4 weeks
  • Postal loans for remote students: 5 days

Turnaround time depends on a variety of factors including accuracy of details provided, the supplier availability and the time spent in transit.

Interlibrary loans and postal loans are not available to students and staff residing overseas (offshore).

This service is for RMIT University students in Australia, including RMIT Online students, who reside outside Met Zone 2, or in states other than Victoria.

Articles or book chapters

Copies of journal articles, conference papers and book chapters will be delivered electronically to your desktop. Log in to LibrarySearch and select the Document Delivery link in the top menu to make a request.


If you need books, we will post them to you for free. We will also send you a prepaid satchel with the Library’s address. Please use this satchel to return your books to the Library.

Alternatively, you can pick up and return books in person from the Library site specified on your request.

We aim for a one-week turnaround time for all loans; however this may not always be possible.

Loan period and renewals

The initial loan period for remote students is 4 weeks, and then normal loan periods apply. Renewals are automatic and we will let you know if your loans can no longer be renewed and must be returned.

Please remember that it is your responsibility to return materials by the due date. Penalties apply for overdue or lost items.

If you have any problems returning items on time, please contact Document Delivery Services.

Borrowing from other libraries

The CAVAL Reciprocal Borrowing Program allows you to borrow items from other Victorian academic libraries. Obtain your CAVAL card and information brochure from any of the Library sites. The National Borrowing Scheme allows RMIT students living anywhere in Australia to borrow items from participating universities in their home state. Find out more about borrowing from other libraries

RMIT University provides an interlibrary loan and document delivery service to Australian and overseas libraries.

RMIT adheres to the Australian Interlibrary Loan Resource Sharing Code which specifies standards for delivery of material between libraries and costs.

For details on costs (to Australian and overseas libraries), delivery and payment methods please refer to the RMIT University entry in the Australian Interlibrary Resource Sharing Directory.


RMIT University theses are available for purchase.

aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.