Service Connect: a new way to find support at RMIT
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AUDIO: Music starts
VISUALS: A series of images: exterior view of RMIT Swanston Street campus; city campus promenade with large crowds; view of a building with an RMIT billboard on one side; a female is riding an escalator; the same female is seated in front of a window looking down.
An exciting change is on the horizon that will transform the way our people access services and support at RMIT.
VISUALS: Close up of a monitor displaying someone typing an email. The female’s hands are shown typing on a laptop.
Your workday is about to get easier.
VISUALS: An image of an RMIT building is in the background and four icons appear on screen as blue outlines on white backgrounds surrounding an icon of three people: a credit card; a laptop with the red RMIT pixel; a checkbox with a person graphic in front of it; and a dollar sign and cog wheel that has the red RMIT pixel in it. A large blue circle then connects the four icons and they start rotating around the three-person icon.
TEXT ON SCREEN: Finance, IT, People, Procurement.
Our brand new Service Connect solution will simplify complicated processes and save time for everyone involved.
VISUALS: An image of an RMIT building is in the background and text appears on screen in blue and red before shrinking to the left-hand side of the screen. Organisational chart lines then appear in blue and red with four service labels displaying against each line in white text.
TEXT ON SCREEN: Service Connect. Finance Services. HR Assist. ITSS. Buying Desk.
Service Connect is a new one-stop shop that brings together four of RMIT's major services.
VISUALS: Each of the four service labels are then replaced by new text appearing in blue and red.
TEXT ON SCREEN: Finance Connect. People Connect. IT Connect. Procurement Connect.
It's your starting point for your service and support needs.
VISUALS: A monitor displays the RMIT Service Connect web page. A female is sitting in front of a whiteboard, looking at a monitor. The web page now displays six icons and text and the top of an image at the bottom of the screen. Two of the icons and text are blurred.
TEXT ON SCREEN: Careers and Management. Benefits and Entitlements. Payments and Purchasing. Compliance, Safety and Wellbeing.
Making it easy for staff to find answers to their most common queries.
VISUALS: A new set of icons appear on screen. Close up of the female’s hands with her left hand on a keyboard and her right hand using the laptop mousepad.
TEXT ON SCREEN: Details of your salary and entitlements, and information on a variety of benefits that are available to you. Leave. Flexible Working. Salary.
Like how to apply for leave or claiming a reimbursement in workday?
VISUALS: The Welcome to Service Connect web page is displayed and a user is typing into a search field. The web page then displays the search result.
TEXT ON SCREEN: Remote onboarding.
A powerful and effective search function gives staff direct access to any of the services they need.
VISUALS: The user scrolls down the search result web page. The female is looking at a monitor which is just on the edge of the frame. A mouse is hovering over a red button.
TEXT ON SCREEN: Track a request.
At any point, staff members can track the progress of their queries.
VISUALS: Close up of a pair of hands holding a mobile phone that has the Service Connect web page on screen. The female is bringing the mobile phone up to her ear and begins talking. A male wearing an RMIT University polo shirt is wearing a microphone headset and talking with a monitor in front of him. The image of the male speaking into the headset remains in the background and three icons showing a finger touching a button with a tick in it, a mobile phone and two chat boxes.
TEXT ON SCREEN: Can’t find what you’re after? Speak to the experts on all of RMIT’s HR, IT, Finance and Procurement services. Call Service Connect. Online form. Phone. Web chat.
And should you need additional support, or if you have a more complex inquiry, Service Connect team members are on hand to help with support available via online forms, a new centralised phone number, and, in most locations, a web chat.
VISUALS: Close up of the male wearing the headset. He is looking at a monitor and the camera pans down to show him typing on a laptop. Hareysh, the male, is seated at a desk with a laptop and monitor talking to someone off camera.
Service Connect as a one-stop shop definitely allows for a more efficient service, a more targeted approach to service customer requests, and also an overall better customer experience.
VISUALS: Close up of Hareysh talking into the headset. A monitor displays pie charts and graphs in various colours.
[Dr Suneeti Rekhari]
It saves me time from the everyday tasks that I potentially have to do.
VISUALS: Suneeti, the female, is seated with a lounge behind her talking to someone off camera. Close up of hands holding a mobile phone and scrolling down the Service Connect web page.
It also makes things much more convenient, because I'm able to access them in the one location.
VISUALS: Close up of Suneeti as she is standing inf front of a building exterior looking down and smiling.
And it also increases my flexibility.
VISUALS: An image of an RMIT campus building is in the background while four logos pop up in white circles connected by a blue outline of a larger circle. The circles begin rotating.
TEXT ON SCREEN: Service Connect. Adaptive Insights. Wordday. ADP.
Service Connect puts RMIT a step ahead.
VISUALS: Three people are sitting around a table, working on their laptops, within a pod-like structure that is white on the inside and black on the outside. A close up of a person’s hand on a monitor that is displaying a cluster of connected lines with network flags in the top half of the screen. They are running their finger along a line. Suneeti is walking along a city campus road. View looking up at the exterior of the RMIT Design Hub building. Text appears on screen in blue, red and white on blue. The image of the building exterior pans up towards the sky.
TEXT ON SCREEN: Service Connect. April 2021.
Bringing information and service to our fingertips, so that you can focus on what you do best. Coming to RMIT in 2021.