Keep track of your HELP loan and VET Student Loan
Your Commonwealth Assistance Notice (CAN)
A Commonwealth Assistance Notice (CAN) is an official statement from RMIT outlining the HELP loan, VET Student Loan or student contribution payment option you've chosen, as well as any HELP loan and VET Student Loan assistance you've received. A CAN is issued 28 days after each census date.
How to access your CAN
To view or print your CAN:
- Log in to Enrolment Online and select My student record.
- Under Financial details, select View Commonwealth Assistance Notices (CANs).
Correcting errors on your CAN
You have the right to request the correction of information contained in your CAN within 14 days of the date the notice was issued.
If you believe that the information on your CAN is incorrect you must submit a written request to RMIT Connect for the CAN to be corrected. RMIT is obliged to correct any 'university errors' and issue a new CAN to reflect the correct details.
Errors made by the student will not be corrected and, depending on the error, you may remain fee liable or incur academic penalties.
How to read your CAN:
Keep track of your HELP loan limit
Important update about loan limits
The Federal Government is introducing changes to HELP Loan limits in 2020. These changes may impact your ability to continue to defer your tuition to a HELP Loan or VET Student Loan from 1 Jan 2020. Read more about the Combined HELP Loan Limit and Renewable HELP Loan Balance so you know how the changes will affect you.
VET Student Loan program loan limit
VET Student Loans have a limit on the amount of tuition you can defer for each eligible program. You can view the loan limit amount for your program, and the amount you have used at RMIT, for the invoice period, on the last page of your tax invoice.
If you have accessed a VET Student Loan for the same program at another institution, this will still count towards your program loan limit. You are required to notify RMIT if you have used part of your program loan limit at another institution (refer to your CAN from that institution).
If part or all of your tuition exceeds your remaining program loan limit, you will be required to pay this amount to RMIT by the due date.
VET Student Loans also contribute to your combined HELP loan limit.
Combined HELP loan limit
The combined HELP loan limit is the total amount available to eligible students under the HECS-HELP, FEE‑HELP, VET Student Loans and VET FEE‑HELP loan schemes. This means that any amount you borrow under HECS-HELP, FEE‑HELP, VET Student Loans or VET FEE‑HELP will reduce your combined HELP loan balance until you have reached the HELP loan limit.
It's your responsibility to keep track of your combined HELP loan limit. Once you reach your HELP loan limit, you will be required to pay your remaining tuition fees to RMIT by the due date.
Renewable HELP balance
The renewable HELP balance is your available borrowing capacity for HECS-HELP, FEE-HELP, VET FEE-HELP and VET Student Loans. It will be your available HELP balance. Any repayments you make on your HELP debt will credit your available HELP balance, up to your applicable HELP loan limit.
How to check your combined HELP loan limit
- Visit myHELP balance portal.
- Log in using your Commonwealth Higher Education Student Support Number (CHESSN) and date of birth.
- Refer to your Commonwealth Assistance Notice (CAN), available via myRMIT for information about the relevant study period and your CHESSN.
- Match the unit codes in the Your combined HELP loans history tab against the information in your Commonwealth Assistance Notice.
Remission of debt
If, because of special circumstances, you need to withdraw from your program/course after the census date then you may apply to have your HECS-HELP, FEE-HELP of VET Student Loan debt remitted (removed).
For more information, including a definition of special circumstances and when your application must be submitted, please download the Application for remission (removal) of debt in special circumstances form.
For more information about HELP loans or VET Student Loans, including eligibility requirements, visit Study Assist.
If you have a query about your eCAF, CAN, or VET Student Loan progression form, contact RMIT Connect.