Report any problems with returning items you have on loan using this form. Further information is available for disputed returns.
During the disputed returns process, the item remains on your record and may become overdue. Since overdue notices are sent out automatically for all overdue items, you will continue receiving them until the resolution.
Yes, once you report the disputed return item to us, you will be able to borrow for 28 days (4 weeks), provided the item in question is not more than six months overdue. To borrow, please see the staff at the service desk.
To renew your other items, you will need either call us on 03 9925 2020 or email email@example.com. Your loans will no longer be automatically renewed until the issue is resolved.
The usual renewal conditions apply.
Yes, if the disputed return item is not overdue, you can place holds online via LibrarySearch. If the item is overdue, Library staff will place the hold for you.
To arrange this, contact us on 03 9925 2020 or email firstname.lastname@example.org.
Please note that holds will only be placed for items, which are already on loan or at another Library site. More information about holds is available.
If the item is not found within 28 days (4 weeks), you will need to pay for the replacement. Contact us when you are ready to pay and we will advise you of the cost within 3 working days.
Keep the receipt for your records.
Unfortunately, we cannot accept replacement copies.
The replacement cost is non-refundable, but you keep the item.
Acknowledgement of Country
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.