Problems with returning library loans

Report any problems with returning items you have on loan using this form. Further information is available for disputed returns.

Your details

Before you report an item as Claims returned please ensure you have searched thoroughly for the item.  

Have you checked your home, office, with friends and family? 
Use this form for items you have lost.  

Lost items will incur a $100 replacement fee. Please ensure you have done a thorough look for items before filling out this form. 
Use this form for items that have been damaged in your care, items that have been stolen, or were never borrowed but appear on your library account.

Also use this form for items with a problem not captured under Lost or Claims returned 

Item details

Returned items not cleared from your account (Claims returned)

Lost items

Damaged or stolen items and other issues

After you submit this form:
Library staff will look for these items at our Library sites. The process may take 2-3 weeks for the items to be removed from your records.
After you submit this form alerting the Library to this lost item. Library staff will be in contact with details for how to pay the Lost item fee. Once this fee is paid the item will be removed from your user record.” 
Library staff will be in contact after assessing the details of your claim.
Disclaimer: The information you provide in this form will be kept securely and accessed only by staff for the purposes described in the RMIT Privacy Statement. You can request to amend your marketing information or opt-out any time by contacting us via

Disputed returns FAQ

During the disputed returns process, the item remains on your record and may become overdue. Since overdue notices are sent out automatically for all overdue items, you will continue receiving them until the resolution.

Yes, once you report the disputed return item to us, you will be able to borrow for 28 days (4 weeks), provided the item in question is not more than six months overdue. To borrow, please see the staff at the service desk.

To renew your other items, you will need either call us on 03 9925 2020 or email Your loans will no longer be automatically renewed until the issue is resolved.

The usual renewal conditions apply.

Yes, if the disputed return item is not overdue, you can place holds online via LibrarySearch. If the item is overdue, Library staff will place the hold for you.

To arrange this, contact us on 03 9925 2020 or email

Please note that holds will only be placed for items, which are already on loan or at another Library site. More information about holds is available.

If the item is not found within 28 days (4 weeks), you will need to pay for the replacement. Contact us when you are ready to pay and we will advise you of the cost within 3 working days.

Keep the receipt for your records.

Unfortunately, we cannot accept replacement copies.

The replacement cost is non-refundable, but you keep the item.

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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.