In a sea of data, employers want grads with soft skills

In a sea of data, employers want grads with soft skills

From marketing and finance to sales and HR, industries are collecting data faster than ever. Now employers are looking for multiskilled graduates who can turn numbers into insights.

Faced with more data than they know what to do with, organisations are looking for people with both the technical skills to understand data, and the interpersonal and problem-solving skills to turn it into valuable information.

This trend is driving rapid change in the world of work and as a result, universities are adapting how they train the next generation of data scientists with a focus on communication and interpersonal skills.

Speaking at RMIT’s Future Impacts webinar series, industry experts Natalie Truong and Andrew Campbell joined RMIT’s Professor James Harland to weigh in on the top soft skills employers are looking for in graduates.


Natalie Truong is Partner and Chief Marketing Officer, Asia, at global consulting firm Mercer, and an alumnus of RMIT’s Executive Master of Business Administration program.

“The person I want to hire isn’t the one who is best at looking at data alone, it’s the person who can interrogate that data in a meaningful way for the business,” she said.

“What I love about data is the ability it gives us to see what the trends will be. It really allows us to be curious about what is happening in the world.”

“From predicting medical inflation trends to advising on how much executives around the world should be earning, we do a lot of work at Mercer to help companies make equitable decisions for their employees globally.”

Professor James Harland, Associate Dean of Student Experience and Professor in Computational Logic at RMIT, said curiosity was also key to staying skilled.

“Information technology and data are changing the landscape for every business. In order to keep pace with these changes we need continuous learning,” he said.

“Maintaining a three-way partnership between students, university and industry is so critical. We need to have industry integrated in the classroom from day one to give students hands on experience and exposure to real problems straight away.”

Critical thinking

Andrew Campbell is the Executive Director of the Institute of Data and said the trend towards big data usage was transforming business across all functions, requiring sharp analytical skills from employees.

“You need to take a technology first approach to manage the sheer amount of data we have access to now,” he said.

“But you also need to have a common-sense approach, use critical thinking, ask questions and check your assumptions.”

“With a little bit of critical thinking and problem solving, you can identify the elements within the data set that will be of value to your stakeholders, propose a solution to them, and then go off and design and implement it.”

Truong said her experience at RMIT taught her to think strategically about how to solve problems and how to frame, understand and solve them from a business perspective.

“You have to ask the right questions to find trends in data and find valuable, real insights that contribute to the business and enable you to tell your marketing or brand story to your business and stakeholders.”

Natalie Truong is Partner and Chief Marketing Officer, Asia, at global consulting firm Mercer, and an alumnus of RMIT’s Executive MBA program.


Speaking about rapid technological advances, Campbell said companies and employees needed to be agile and embrace change.

“With every new development, every new piece of tech that comes along, more and more potential is created,” he said.

“There are more opportunities than ever to utilise technology for a competitive advantage. The big challenge is what do we do first? What are the biggest problems to solve?”

Harland said the scale of the data was part of the challenge for most organisations and something technology can help us solve.

“Things like AI and networks of machines are necessary to understand the data we have now, let alone what will have in the future,” he said.

“I’m excited by the speed and way we can link data together and act quickly like never before. Without technology we are lost in an ocean of information.”

RMIT and the Institute of Data have collaborated to offer Data Science and Artificial Intelligence, an intensive boot camp launched this year and designed to prepare IT and non-IT professionals to make a career transition to the data industry.


Story: Grace Taylor


  • Science and technology
  • Business
  • Industry

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