Phone and internet complaints on the rise, RMIT expert available for comment
The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows phone and internet complaints increased for the first time in five quarters
The report revealed residential consumers and small businesses made 22,203 complaints between January and March 2022, more than 20 per cent higher than the previous quarter. An expert from RMIT is available to comment on the jump in phone and internet complaints between January and March 2022.
Associate Professor Mark Gregory is from RMIT’s School of Engineering (0418 999 089 or mark.gregory@rmit.edu.au).
Topics: telecommunications, internet, NBN
“The number of complaints about telecommunications services jumped by 21 per cent over the previous quarter making the start to 2022 exceedingly busy for the TIO.
“The largest number of complaints for a service type was just over 8,500 for mobiles. This is unacceptably high.
“The increase in complaints about telecommunications services highlight the need for a triannual telecommunications review.
“Industry should acknowledge the need for improved performance to reduce the number of complaints.”
For media enquiries, please contact RMIT Communications: +61 439 704 077 or news@rmit.edu.au.
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