Course, program and results assistance for College of Design and Social Context students.
College of Design and Social Context service closures over the summer break
- The School of Fashion and Textiles will be closed from 5pm Friday 19 December 2025 and reopen Monday 5 January 2026
- The School of Property Construction and Project Management will be closed from 5pm Friday 19 December 2025 and reopen Monday 5 January 2026
- All other schools under the College of Design and Social Context will close Wednesday 24 December 2025 and reopen Monday 5 January 2026.
Students can continue to submit enquiries during this time via the Student Connect Portal. The team will respond to enquiries from Monday 5 January 2026 onwards and in-person services will resume once semester starts.
Contact us
Phone
Call +61 3 9925 5000 and select the option to 'Speak to your School' then 'College of Design and Social Context'. Operating hours: 10am-5pm Mon-Fri, excluding public holidays
In-person
Please see the drop down menu below for in-person location and opening hours
Please note, during particularly busy times, our phone line may close earlier than the listed time. This ensures we can answer existing queued enquiries before the service closes at the time listed. Alternatively, you can submit an enquiry via the online portal any time, and we will respond as soon as possible.
In-person locations and hours
In-person services are available during semester only, excluding public holidays.
School |
Location |
Opening hours |
|---|---|---|
Architecture and Urban Design |
Building 100, level 8 City Campus |
10am-12pm and 2pm-4pm Monday to Friday |
Art |
Building 24, level 1 City Campus |
9am-4.30pm Monday to Friday |
Education |
Building 220, level 3 Bundoora Campus |
9am-4pm Monday and Thursday only |
Design |
Building 37, level 2 City Campus |
9am-4pm Monday to Friday |
Fashion and Textiles |
Building 511, level 1 Brunswick Campus |
9am-5pm Monday to Friday |
Global, Urban and Social Studies |
Building 8, level 10 City Campus |
9am-5pm Monday to Friday |
Media and Communication |
Building 9, level 5 City Campus |
9am-4pm (by appointment) Monday to Thursday |
Property, Construction and Project Management |
Building 8, level 8 City Campus |
9am-4pm Monday to Thursday |
What can we help with?
| Question | Answer | Best resolution method |
|---|---|---|
| Which courses should I choose? | You can find your program structure in Enrolment Online along with information to help you with your course selection. If you need further assistance, you can contact us (see contact methods across). |
Self-service or contact us via phone or portal if you need further advice |
| Which courses are available in spring, summer and flexible term? | For electives, use the Elective Search. For core courses, contact us for further information. |
Self-service or contact us via phone or portal |
| What should I do if I would like to change programs? | Current and recent RMIT local students can submit an internal application for a new program. | Self-service |
| I am currently studying a double degree but would like to change to a single degree, how can I do that? | You are welcome to apply to change programs. Please search for the program you are interested in via our study with us webpage and apply to RMIT as a local or international student. | Self-service |
| Can I have a program plan created for my studies? | Our teams can create a plan for your program (also known as a program map) and send this to you via email. | Portal |
| Question | Answer | Best resolution method |
|---|---|---|
| How do I get help with enrolling? | Enrolment guides for new and continuing students are available on the Enrolment page. If you need further assistance, you can contact us (see contact methods across). |
Self-service or contact us via phone or the portal if you need further advice |
| How do I enrol after the last day to add courses? | In special circumstances, you may request permission to add classes after the deadline. Follow the instructions under "Enrolling in classes after the last day to add" on the Change or cancel your enrolment page. | Self-service |
| Can I receive assistance for enrolment variation? | If you are unable to amend your enrolment in Enrolment Online, contact us for advice. | Portal |
| I am an international student and I need to extend my Confirmation of Enrolment | You can find out about your CoE and apply for a new CoE. | Self-service |
| How do I create my class timetable? | You can create and view your class timetable via myTimetable. | Self-service |
| How do I study part-time (reduce my study load)? | Domestic students can study 12-48 credit points per semester. You can change your study load simply by enrolling in fewer or more courses in Enrolment Online. To formally change to a part-time load, please contact us. International students must study 48 credit points per semester unless they experience compassionate and compelling circumstances. To find out more and apply to reduce your study load, see the Enrolment load requirements for student visa holders page. |
Self-service or contact us via phone or portal |
| Can I study more than four courses in a semester? | Overload requests are assessed on a case-by-case basis. Please contact us to discuss if you’re eligible and how to apply. | Phone or portal |
| How do I take a leave of absence? | Follow the instructions to apply for a leave of absence. | Self-service |
| I would like to return early from leave of absence, how can I do so? | Our teams can assist you with changing your return date. | Phone or portal |
| I would like to return early from deferment, how can I do so? | Our teams can assist you with changing your return date. | Phone or portal |
How do I enrol in a course that I have not met the pre-requisite for? |
You may apply for a requisite waiver. |
Self-service |
For information on how to apply for credit, application deadlines and more, please see Apply for credit for prior learning or experience.
| Question | Answer | Best resolution method |
|---|---|---|
| How do I apply to graduate? | Follow the instructions on the Apply to graduate page. | Self-service |
| When will I be marked as having "completed" my program? | Program completion takes place up to two weeks after your final course result release date. For information on when your results are released and how to tell when you’ve been marked as complete in you program, go to the Results page. | Self-service |
| What if I don't want to attend a graduation ceremony? | You can choose to graduate at a ceremony or in absentia. | Self-service |
| Can I exit my program early? | Depending on the program that you study, you may be able to exit your program early with a lower award. Our teams can assist you with determining your eligibility. | Phone or portal |
| Question | Answer | Best resolution method |
|---|---|---|
| How do I view my results and/or grade point average (GPA)? | To view your results, follow the instructions on the Results page. To view your GPA, follow the instructions on the GPA page. |
Self-service |
| What should I do if I have missing results? | Our teams can assist you in rectifying a missing result. | Phone or portal |
| I am not satisfied with my results, how do I appeal them? | If you think you should have received a different grade from the one you got, you should ask for a review with your Course Coordinator or Program Manager within 5 days of your results being released. If this doesn’t resolve your issue, you may submit a Stage 2 appeal within 20 working days of the publication of your result. For further information, see Appeals. |
Contact your Course Coordinator or Program Manager via Canvas |
| What do my grades mean? | You can view the different grades and their meanings. | Self-service |
| How is my weighted average mark (WAM) calculated? | A weighted average mark (WAM) is only calculated for students enrolled in honours programs. You can view specifics on how your WAM is calculated for the type of program you are studying. | Self-service |
| How do I get an official academic transcript? | Follow the instructions under “Transcript” on Types of academic statements and how to get them. | Self-service |
| Question | Answer | Best resolution method |
|---|---|---|
| What’s the difference between an extension and special consideration? Which one should I apply for? | RMIT provides a number of "adjustments to assessment" including extensions and special consideration. To understand the different types of adjustments and which is best for you, see the table on the Extensions and special consideration page. | Self-service |
| How can I apply for an extension? | You can apply for an extension at least one day before the assessment deadline using the Assessment Extension Tool in Canvas or by contacting your Course Coordinator. | Apply via Canvas |
| How can I apply for special consideration? | Follow the instructions in the "How to apply" section of the Special consideration page. | Self-service |
| I'd like some assistance in submitting a special consideration application. | You can make an appointment with a Student Welfare Advisor to discuss the special consideration process in detail, or for assistance in lodging your application. | Make an appoint with a Student Welfare Advisor |
| Question | Answer | Best resolution method |
|---|---|---|
| What is "unsatisfactory academic progress"? | To be officially identified as making unsatisfactory academic progress, a student needs to meet the criteria in the PDF available on the Academic progress page. If this happens, you'll be advised by email that you are at risk of not meeting the academic requirements of your program. | Self-service |
| How can I receive support if I am having trouble with my studies? |
RMIT has a number of Support and services available that you can access for free. If you are experiencing illness or personal circumstances that impact your ability to complete an assessment, you may also be eligible for an extension or special consideration. |
Self-service |
| Question | Answer | Best resolution method |
|---|---|---|
| Work Integrated Learning | You can find out about internships and WIL. Specific contact details can be found on the WIL contacts and supports page. |
Self-service |
| Question | Answer | Best resolution method |
|---|---|---|
| Where can I find scholarships offered through RMIT? | All scholarships offered through RMIT are listed on the Scholarships page. If you are studying an undergraduate or postgraduate by coursework program, you should look under Coursework scholarships. If you are studying a PhD or Higher Degree by Research program, you should look under Research scholarships and grants. |
Self-service |
Schools in the College of Design and Social Context
Contact us if you are a student in:
- School of Architecture and Urban Design
- School of Art
- School of Education
- School of Design
- School of Fashion and Textiles
- School of Global, Urban and Social Studies
- School of Media and Communication
- School of Property, Construction and Project Management
