FAQs, troubleshooting and support

Need help? Check answers to common questions about Adobe Creative Cloud, get setup and troubleshooting instructions, and find out what support is available.

Frequently asked questions

Yes of course! Everyone has a story to tell or a project to create. These applications help you make videos, podcasts, prototype, design, photograph and draw. You can design a report, develop a webpage, play with AR (Augumented Reality) or make a presentation look gorgeous. Of course, there are the industry standard programs, but there are so many more apps that we want you to explore. So, whether you’re studying nursing, engineering, architecture or design, if you want to communicate, play or make, then you will find the Creative Cloud apps useful.

Yes you do! However, you’ll need to contact RMIT Online to activate your access. But once you’ve done that, you’ll have the same access to support as everyone else, including workshops and tutorials.

You sure can! A new account will be attached to your RMIT email address so you can get everything for free. Your personal account won’t be linked to your existing personal subscription, but you can migrate content from your personal license  to RMIT’s university license.

That depends on when you purchased your license.  Adobe's support team will advise you more accurately. Go to the Cancel Adobe trial or subscription page for more informationYou can also call 1800 426 570 and ask Adobe's support team to cancel your personal Creative Cloud subscription, because it is now provided by your educational institution.

You have full access while you are enrolled as a student at RMIT. Once you graduate or leave RMIT, your subscription will end. You will need to transfer any Adobe Assets or content you have saved beforehand.

Here is advice on how to migrate your RMIT Adobe assets. The software will remain installed; however, you will be prompted to login to each application so you’ll need your own subscription to continue using the software.

No, our coaches are here to help you with using and making the most of the Adobe applications. Developing websites and designing images and publications are not their jobs.

Setup and troubleshooting

The Creative Cloud can be used on Mac OS, Windows, mobile devices and on multiple browser types. Check Adobe's Creative Cloud system requirements for details.

You can install an Adobe app on multiple computers and devices. You can be signed in on two concurrent computers/devices, but you can use an app on only one computer/device at a time. You will need to deactivate the app on one computer if you want to use the same app on another computer.

For a detailed explanation, go to Can I install my Adobe app on another computer?


If this does happen it may be because Apps Tab is not enabled. For instructions on how to fix it, go to How to enable Apps tab in the Creative Cloud desktop app

Use your RMIT student email and password, and select company/school when prompted. Your username (s######@student.rmit.edu.au) and password are the same as other RMIT systems. For step-by-step instructions, see How do I login to Creative Cloud and Adobe Apps.

If you forgot your password, go to RMIT ID and password to reset it. For other problems with logging in, contact RMIT Connect.

As an RMIT staff member, you are entitled to a named user license of Adobe Creative Cloud. This license allows you to install Adobe Creative Cloud applications on RMIT and personal devices. Installation instructions are available, staff login required.

Contacts and support

For general questions about Creative Campus and how it can be used to promote digital literacy, email RMIT's Creative Campus team.

If you have a question or need advice about using the Adobe apps, book a meeting with one of our Adobe Hub coaches. We have several coaches available to help you. You can speak to them online, or meet them at the RMIT Adobe Hub on the city campus. 

For technical, login and access issues, use IT Connect.

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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.