Elena Campbell, Associate Director of Research, Advocacy and Policy at the Centre for Innovative Justice, called for more government and service collaboration, adequate resourcing, increased funding and capacity building across all sectors to ensure the system is ready for the next time.
"The report has highlighted that prioritising those most in need is absolutely critical to reducing the risk of entrenching the level of disadvantage in the service system," she said.
The findings also highlight the increased demand for services across a broad array of sectors beyond family violence-specific organisations, and across diverse cohorts and communities.
Beth McCann, Director of the Centre for Family Research and Evaluation at Drummond Street, said the research found an increase in service demand during the pandemic for clients with disabilities, single-parented households, people who spoke a language other than English at home and for First Nations clients.
“We also found that young people identifying as LGBTIQA+ were at much higher risk, while visibility of children and young people overall during this time was lost to the system."
She said that crisis and disasters were becoming increasingly common and were no longer seen as one-off events and spoke to the need to future-proof the family violence service system in Victoria.
“Services must be able to support and promote safety for disadvantaged populations by considering the overlapping cycle of preparation, response, aftermath and review to prepare for future crises.”
Dr Rachel Carson, Executive Manager of Family Law, Family Violence and Elder Abuse at the Australian Institute of Family Studies, said the increase in service demand, as well as increased client needs and complexities had coincided with a range of complex staffing needs that continue to have a huge impact on the service system’s ability to respond to those seeking support.
“The high turnover in staff will likely continue to have broad reaching implications including a loss of corporate knowledge and professional experience, increased pressure on the existing workforce and a reduced capacity to transfer knowledge and build the skills of new graduates and the emerging workforce,” Carson said.
Drummond Street Services, GenWest and Good Shepherd also contributed to the report, which was funded by Family Safety Victoria.
Story: Katie Comas