How Grampians Health staff benefited
Social worker Mohammed said the courses empowered staff to drive change. By switching from manual triage to digital tools, his team now has more time for patient care.
"Time is limited, and we need to support patients. This is where we can make a real difference daily," he said.
Nurse Aleena highlighted the benefits that would flow from cutting out the 'doubling up' of work, which happens when patient notes are first handwritten and then inputted into a computer.
"I had some basic digital knowledge before these courses, but now I am more confident and ready to explore further," Aleena said.
Grampians Health CEO Dale Fraser said the investment in digital literacy equipped health care workers with essential skills in areas such as generative AI, cybersecurity, and digital decision-making.
He said it was also a key step in preparing the workforce for the implementation of an Electronic Medical Record (EMR) system.
"The competencies they developed improve efficiency, strengthen data security, and increase adaptability to emerging technologies," Fraser said.
RMIT Deputy Vice-Chancellor Vocational Education and Vice-President Mish Eastman said the training exemplified RMIT’s leadership in developing 'Earn and Learn’ partnerships with industry.
"RMIT is rethinking learning and teaching models, to better address Australia’s critical skills shortages and provide education solutions for adult learners who need to work alongside their studies," Eastman said.
Cisco’s Regional Manager for ANZ & PI Emma Walker noted how the collaborative partnership was essential in delivering this unique industry-ready content.
"There has been a tremendous amount of research, evaluation, feedback to make this program really a quality product," Walker said.
"It's going to make a real difference for healthcare workers in this country."
The seven-month Grampians Health pilot, which concluded in June 2025, yielded positive results:
- 86% of participants said they were highly satisfied with the course content
- 76% said they could apply the learning directly to their roles
- 91% said Grampians Health would benefit from their participation in the courses.
For more case studies on how the alliance is advancing digital technology in healthcare, visit the National Industry Innovation Network (NIIN) Health Alliance website.
