Learn the skills, tools and technical knowledge to retain, engage and manage customers. Covering the latest approaches in marketing, technology, leadership, analytics, sales and business strategy, learn to drive client value and accelerate your career in customer success management — Australia's no. 1 emerging job.
If you've completed Future Ready credentials, you may be eligible for credit. See table below.
Telstra employees will need to apply through the standard application process. Information on program details, course fees and how to apply can be found on the button below.
A product management qualification for managers and business professionals. Learn to combine business, technology & design know-how to take products from strategy through to delivery.
If you've completed Future Ready credentials, you may be eligible for credit. See table below.
Telstra employees will need to apply through the standard application process. Information on program details, course fees and how to apply can be found on the button below.
Students entering these programs who have successfully completed Telstra Future Ready Capability Credentials may be eligible for up to 24 credit points (two courses) of recognition of prior learning. Telstra Future Ready Capability Credentials have been assessed and mapped to RMIT course learning outcomes per the below attached table.
Successful completion of the specified Telstra Future Ready Capability Credentials will provide credit into the specified courses. Applicants from Telstra must meet the minimum entry criteria for the degree program before this credit can be applied. A maximum of two courses may be recognised as credit towards RMIT programs.
| Achieved Future Ready credentials | Required qualification | Credit offered towards | Course code and name | Future Ready credit points or exemption | % of achieved qualification Future Ready credit represents |
Full qualification credit points | Required points to complete qualification |
|---|---|---|---|---|---|---|---|
| Customer- focused (Mastery) | An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Product Management | BUSM4803 Product Design and Customer Experience |
12 credit points | 25% | 48 credit points | Students must complete 3 further courses (36 credit points) including 2 core courses and 1 Future Skills Elective |
| Innovates and Improves (Mastery) | An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Product Management | BUSM4804 Product Development and Operations |
12 credit points | 25% | 48 credit points | Students must complete 3 further courses (36 credit points) including 2 core courses and 1 Future Skills Elective |
| Leads the Way (Mastery) | An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Product Management | BUSM4805 Future Skills: Digital Leadership and Digital Delivery with Agile |
12 credit points | 25% | 48 credit points | Students must complete 3 further core courses (36 credit points) |
| Customer- focused (Mastery) |
An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Customer Success Management |
MKTG1466 Customer Value Strategy | 12 credit points |
25% | 48 credit points |
Students must complete 3 further courses (36 credit points) including 2 core courses and 1 Future Skills Elective |
| Collaborates and Influence (Mastery) | An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Customer Success Management | MKTG1465 Customer Relationships and Influencing Stakeholders |
12 credit points | 25% | 48 credit points | Students must complete 3 further courses (36 credit points) including 2 core courses and 1 Future Skills Elective |
| Leads the Way (Mastery) | An Australian bachelor degree (or equivalent), or a higher-level qualification from a recognised tertiary institution. Students who do not meet the above entry requirement for the Graduate Certificate may be considered for entry if they have five years full-time equivalent work experience. |
Graduate Certificate in Customer Success Management | BUSM4805 Future Skills: Digital Leadership and Digital Delivery with Agile |
12 credit points | 25% | 48 credit points | Students must complete 3 further core courses (36 credit points) |
Register to begin your application by clicking the ‘Find out more’ button to your desired course, and then clicking ‘Apply now’. You’ll then be asked to fill out your personal details, provide your education history (pre-requisites must be met, including Future Ready Credentials and bachelor degree or equivalent) and work experience before reviewing and submitting.
Can't find the information you need? Take a look at our FAQs and if you still have questions, use the contact us form and we'll be in touch soon.
Yes, you must meet all of the relevant entry requirements for a postgraduate degree at RMIT Online. This includes both the University Minimum Entry Requirements, as well as the specific entry requirements for your program, detailed under the Entry Requirements section of the relevant course page, before Future Ready credentials credits can be applied.
Currently, only Mastery level credentials (stated in the mapping table) are eligible for the RMIT programs.
Currently, only the two Graduate Certificate programs are eligible for credit using the relevant Future Ready Mastery level credentials.
Pathways exist between our Graduate Certificate programs and a number of Masters degrees (entry requirements must be met). Our flexible learning pathways can be tailored to align with your individual educational goals.
Five years’ full-time work experience can help gain you entry into the Graduate Certificate of Product Management (you will need to submit a curriculum vitae) but it will not be considered as extra credit towards either program. Future Ready credentials can gain up to 24 credit points, once entry requirements for your program are met.
RMIT Online courses are designed specifically for an online experience.
Our specialist online learning designers, renowned academics and leading industry partners collaborate to craft engaging, interactive content, making the experience enjoyable.
Network with your peers via online forums and course-based discussion groups as you gain the real-life skills you need to progress your career.
You’ll receive the same qualification as you would studying on campus.
No, these two courses are not eligible for scholarship through RMIT.
FEE-HELP and Commonwealth Supported Places (CSP) are subject to eligibility requirements.
Yes, these programs are open to international employees. International students are required to provide current evidence of English language proficiency for admission to RMIT University. For detailed information visit the English language requirements and equivalency information.
To find out more about course fees, please visit course landing page or download a brochure. Fees are indicative only and are subject to change each year.
RMIT is a global university of technology, design and enterprise, and is Australia's largest tertiary institution, ranking #1 for graduate employement and #3 globally for environmental, social and economic impact.
RMIT Online is a wholly owned subsidiary of RMIT University that offers a world-class education and delivers work-ready skills and knowledge to transform your career. 100% online, built with industry leaders and backed by a world-class university.
We offer short courses and degrees at the nexus of business, design and technology, leaning into the future of work needs. We team up with industry leaders and experts to deliver the best in structured, flexible education using the latest digital tools and interactive technologies.
We’re dedicated to our mission of future-ready careers and creating a ‘community of lifelong learners, successfully navigating the world of work'. Designed for the Future of Work.
Please send enquires through our contact form.
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RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.
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RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.
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