Who to call in an emergency

Where there is an immediate risk of harm to self or others, always call:

Emergency Services on 000

RMIT Urgent Security on 9925 3333

Contacting the Counselling service in crisis situations

The Counselling Service can support you if you are experiencing:

  • overwhelming distress
  • thoughts of harming yourself or others
  • any other unusual symptoms.

RMIT Connect (business hours)

9925 5000

RMIT Student Crisis Line (after hours)
Phone: 1300 305 737  
Text: 0488 826 348

You can call:

  • between 5pm and 9am Monday to Friday
  • 24-hours on weekends and on public holidays.

DO NOT call this number after hours if:

  • you are overseas
  • the problem can wait until normal business hours
  • you need an ambulance the fire brigade or police – ring: 000
  • you are on an RMIT campus – contact RMIT Security on 9925 3333 in the event of emergency.

Please note the RMIT Student Crisis Line (after hours) cannot support special consideration applications and cannot answer general administrative questions.

If you are overseas

The Department of Foreign Affairs provides emergency services for Australians who are overseas and these services include access to Lifeline telephone counselling options for those:

  • negotiating a crisis overseas
  • requiring counselling services while they are overseas.


IF you are on study related travel overseas (such as student exchange, internships, global intensives (study tours), and similar approved mobility)

RMIT has direct membership with International SOS, a provider of 24 hour medical and security advice and assistance for medical, security or other emergencies, for all authorised RMIT business travelers, including students. 

For emergency assistance travellers should simply call International SOS – 61 2 9372 2468 reverse charge, from anywhere in the world.   

International SOS also has a comprehensive website that all RMIT travelers are urged to visit prior to departure, for security alerts, health and other information on intended destinations, as well as useful travel tips. 

Go to the International SOS web site.

Please note: this service is available 24 hours a day, 365 days a year.

24-hour consular emergency centre:

+61 2 6261 3305


RMIT security

If you are on campus:

RMIT Security:

9925 3333

If in doubt, dial the police: 000



If you are off campus:

RMIT Security:

+ 61 3 9925 3333

If in doubt, dial the police: 000



Other assistance numbers


13 11 14

Victorian Suicide Line

1300 651 251

Kids Help Line

1800 551 800 (Freecall)

Centre Against Sexual Assault (24-hour)

1800 806 292

Direct Line (24 hour drugs/alcohol info)

1800 888 236

Women’s Domestic Violence Crisis Service (24-hour)

1800 015 188 (Freecall)
+ 61 3 9373 0123

Help for Gamblers

1800 858 858 (Freecall)

Grief Line (12 pm–12 am) 

+ 61 3 9935 7400

Australian Parenting and Relationships Helpline

1300 365 859