Tell us about your enquiry and we'll let you know the best way to contact us.
1. What can we help you with?

Your grades will be available through myRMIT after your results release date.

To find your results release date according to your type of study, please click here.

If your grades aren't in myRMIT after the results release date, you can submit an enquiry through the RMIT Connect Portal below.

The grades you're given depend on the type of program you're enrolled in. For more information on grading, please click here

If you think you should have received a different grade from the one you got, you should ask for a review with your course or program coordinator within 5 days of your results being released. Contact them by submitting a request through the RMIT Connect Portal below.

If you have already asked for a review and wish to appeal you can follow the process outlined here.

A weighted average mark (WAM) is only calculated for students enrolled in honours programs. 

In one-year honours programs, all courses are included in the WAM calculation.
In four-year honours programs, only the most advanced, outcome level courses are nominated by the program to be used in the WAM calculation.

You can read more about WAM here or if you still have questions get in touch with your academic school by submitting an enquiry through the RMIT Connect Portal below.

It usually takes two weeks from results release until the school marks you as 'complete', but it may take longer during our busiest times. 


Once you've been marked as complete, your digital academic transcript will be available via My eQuals


How do I know when I've been marked as complete

  • Log in to Enrolment Online
  • Click My Student Record
  • Click View Academic History/Results. If your program status shows as 'completed', your digital academic transcript will be available via My eQuals.


Get in touch with us for any other results-related questions.


Your transcript is an official record of your studies at RMIT, across all program/s. If you are a graduating student you will be issued your statements, automatically and free of charge, once your school has marked you as complete. This usually takes two weeks, it may take longer during our busiest times.


Please wait for your grades to be officially released before ordering a transcript, so that these results are included.


All other students can order and pay for their transcript online


For more information on transcripts, please click here.


Once your program status shows as 'completed' you will be able to purchase your hard-copy SAC and pay online and it will be posted to you. 

You cannot access a SAC until your program status has been marked 'Complete'. This usually takes two weeks, but it may take longer during our busiest times. 

To confirm that you have been marked as complete:
  • Log in to Enrolment Online
  • Click My Student Record
  • Click View Academic History/Results
  • Check 'Status'.

To print your unofficial transcript as a current student:

  • Log in to Enrolment Online
  • click My Student Record
  • click View Academic History/Results
  • click View under Action
  • click Printable version at the top of the page.
If you have graduated you will no longer have access to view your results and will need to purchase a statement online.


If you are unable to order your academic statement online it could be because your details are no longer up to date.


If you are a current student just log in to Enrolment Online and select 'My student record'. Under 'personal details' select the information you want to update and save.


If you are no longer an active student please contact us using one of the recommended methods below.


If you've ordered a digital version of your statements, an email is sent to your personal email confirming the upload and instructions on how to access them. If you can't find the email, make sure you check your spam/junk folder. 

Your academic statements will now be securely stored and available via My eQuals.

Requests for hard copy statements are usually sent out within 2 business days of submitting the online request, but it may take longer during our busiest times.

You can order and pay online for a replacement hard copy certificate:
For more information, please see Academic Statements.

You won't be able to order the academic statements online without your student number. Get in touch with us to make sure your details are up to date and to get your student number.

After you've ordered your digital academic statements online. You will receive an email from My eQuals and need to follow the instructions in this email to login.
Once logged in to My eQuals, you will then be able to share your academic statement with WES by following the steps outlined on their website.

Get in touch with us for any other questions related to your academic statements.

You're ready to graduate when you've:
  • met all academic requirements of your program
  • no missing results or credit transfers
  • no outstanding debts to the University
  • met all additional requirements as detailed here.
On track? Great! You're ready to apply to graduate.

To find out more about any of these requirements or your eligibility, get in touch with us.

Students who graduate in absentia in 2021 will also be invited to celebrate their achievements with their classmates, friends and family at a 2021 ceremony (excluding SIM, Vietnam and SUIBE ceremonies). Please note: if you apply to graduate at a ceremony, you won’t graduate or get access to your Testamur/VE Qualification Statement until your chosen ceremony.

You can apply to graduate via Enrolment Online

Once logged in:
  • Go to My Student Record > Graduation details > Apply to graduate/Change graduation option.
  • Follow the instructions to select your graduation option and complete your application.
After you've applied, you can continue to log in to change your graduation option and other details until the deadline. 

If you don’t apply to graduate, you’ll automatically graduate in absentia at the end of the month that your school confirms you have completed your program (excluding SIM, Vietnam and SUIBE students).

You can choose to graduate at a Ceremony or in absentia.

Students who graduate in absentia in 2021 will also be invited to celebrate their achievements with their classmates, friends and family at a 2021 ceremony (excluding SIM, Vietnam and SUIBE ceremonies). 

Please note: if you apply to graduate at a ceremony, you won’t graduate or get access to your Testamur/VE Qualification Statement until your chosen ceremony. For more information on graduation options, please click here.

To view and update your contact details and the order of your names to go on your certificate, log in to Enrolment Online then select Update my details.

Check that your personal details are correct, including your personal email address. We'll send all further communications about graduation to your personal* email, not your RMIT student email. 

*If you're studying at the Singapore Institute of Management (SIM), the email will be sent to your SIM campus email account (xxxxx@mymail.sim.edu.sg)

Once you graduate, RMIT is legally required to deactivate your student email account and cancel your access to RMIT systems. Unless you're continuing your studies at RMIT, you'll lose access to all RMIT systems 24-48 hours after you graduate.

Before then, please save any information you need that's stored in your student email or on RMIT systems to your own personal device or cloud storage.

Get in touch with us for any other questions related to your graduation.
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