Refunds for commencing or newly enrolled international students

Refund policy

All refund applications are assessed based on the RMIT Refund policy, Enrolment processes: Refund of fees

Students with offers issued before 8 May 2015 should refer to the previous refunds guideline (PDF 162 KB)

Credit card payments: If you paid your fees via credit card, authorised refunds will be processed to the same credit card. If you paid via a bank transfer, your refundable amount will be transferred back to your nominated bank account. 

Credit balance

A credit balance results when the total of the credits posted to a student's account exceed the total of the charges applied to that account for a specific term or semester.

You may apply to have your financial account credited due to timely:

  • changes to your enrolment load
  • withdrawal from your program, or
  • an approved leave of absence.

This re-credit may reduce or cancel out the original charge or result in a credit balance, which can be used toward any future fees.

If your application for refund is submitted after 12 months of payment, your unclaimed money will go to the State Revenue Office Victoria. In this case you will have to contact the State Revenue Office directly to find out if you can claim your money back. 

Refund process turnaround time

Correct and complete applications for refund will be processed within 20 working days. Please note that Transfers to overseas bank accounts will take up to 6 weeks. (RMIT is not responsible for any currency variations in foreign exchange rates.)

How to apply for a refund as a commencing or newly enrolled international student

Eligible students

This form is for those students:

  • who are holding a student visa, a bridging visa or a temporary visa, AND
  • who is yet to enrol
    OR
  • withdrawing from study in the first semester of a program 

Check before you submit your online application form

  1. Refer to “How much will I get?“ to identify whether you are entitled to a full refund/partial refund or no refund
  2. Refer to “Steps to follow when submitting your online refund form” to identify the required documents for your Refund assessment
  3. Please prepare a Certified copy of your passport (if under 18, a certified copy of one of your parent’s passport).

For OSHC refunds; refer to Refunds of Overseas Student Health Cover (OSHC)

Depending on your reason for applying for a refund, your refund amount may decrease the closer your application is made to the commencement of a program and after a program has commenced.

The table below outlines the automatic amount you will receive based on the timing of your application (the date you submit your application for refund).

You can find the census and commencement dates on the Important dates web page on our Student's web site.

You may be entitled to a full refund if you have compelling or compassionate circumstances that are outside of your control and you are able to prove these with adequate documentation. Some common reasons that students can receive a full refund include:

  • you may have been refused a student visa, or been unable to get a visa in time
  • you may be ill or have suffered a death in your family
  • RMIT may have been unable to provide your program
  • you may have been granted a scholarship, etc.

Please note that for all scenarios (except visa refusals) you must submit your refund application within one year of the program commencement date as per your Offer Letter.

Refund applications submitted more than one year after the program commencement date will not be accepted.

We won’t be able to tell you the exact amount of your refund until after we have received and assessed your application.

If your application for a refund is successful:

  • Any fines, outstanding debt and administrative fees will be deducted prior to a refund being paid.
  • If you paid by credit card the refund will be processed back to the same credit card.   If you want your refund to be processed to an overseas bank account; the refund can take up to 6 weeks to reach your bank. 

RMIT is not responsible for any currency variations in foreign exchange rates.

If you have paid OSHC through RMIT and you are refused a visa offshore, RMIT will arrange your OSHC refund on your behalf.

Otherwise, you will need to contact Medibank directly to arrange a refund of your OSHC. 

For more details please email oshc@medibank.com.au

Alternatively; A Medibank Representative is available to assist with your OSHC refund request.

RMIT allows 10 working days for additional documentation or information to be provided to support your application for refund.

If we do not receive a reply or the requested documentation in 10 working days, your refund case cannot be assessed, and your refund case will be closed. 

If you wish to have your application for refund assessed after the 10 working days expire, you must submit a new application for refund with complete supporting documentation. Please note that the 20-working day timeline to process a refund will begin again from the new submission date.

Checklist for a commencing or newly enrolled international student

Collect your evidence

You must provide officially certified copies of the original documents, plus official English translations.

  1. Detailed personal statement explaining how the illness affects your ability to study
  2. You must attach an official certified copy of a medical certificate which needs to:​
    1. be from the registered health practitioner who is treating the condition, and
    2. include the dates of consultation, the medical condition, impact of the condition on your ability to study and treatment plan.
  3. Official certified copy of your passport photo page and passport signature page.
  4. If illness is of a family member; you must attach a copy of their birth certificate that proves relationship to the family member (original copy in Chinese and official English translation).
  1. Copy of your full official visa refusal letter.
  2. Official certified copy of your passport photo page and passport signature page.
  1. Original visa application which show the date you first applied for the visa
  2. Official certified copy of your passport photo page and passport signature page.

Certified copies of documents

Discover what certified copies are and how you get them.

If  you are a commencing International student, who is offshore,  your authorised RMIT agent can certify your documents for you. 

Fill in the commencing or newly enrolled international student refund form

Refund appeals

If we notify you that you are not eligible for a refund and you have grounds to do so, you can appeal an RMIT refund decision.  You will have 20 working days from the date you receive a notice of refund assessment.

Domestic or continuing international students

Eligible students

This is for those students who are one of the following:

  • Australian citizens
  • New Zealand citizens
  • A holder of a Permanent Residence visa
  • A holder of a Permanent Humanitarian Visa
  • Leave of Absence has been granted
  • International students, including a holder of bridging visa, who have successfully studied in the first semester of your current program
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Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nations on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.

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