This project investigated how rail carriage and platform design can be optimised to address the competing challenges of maximising capacity, reducing boarding and alighting times during peak demand, and ensuring safe egress in emergencies—filling a critical gap in current transport research. By developing and applying a novel four-domain assessment framework through a large-scale survey of Melbourne Metro train users, the study identified critical insights into pre- and post-boarding behaviours, service expectations, and design preferences. Key findings—such as the impact of demographic and trip characteristics on behaviour, and strong passenger preferences for features like real-time occupancy data, clear signage, and seating configurations—have direct implications for rail operators and designers. The project provides both a theoretical framework and practical recommendations to create more inclusive, user-centred rail services, ultimately supporting higher passenger satisfaction and increased public transport usage.
Professor Nirajan Shiwakoti (Email: nirajan.shiwakoti@rmit.edu.au)
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.
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