Tell us about your enquiry and we'll let you know the best way to contact us.
1. What can we help you with?

If you don't have a TFN yet, you can still complete the eCAF form.  

You will need to get a; 
OR
In section D of the eCAF form select;

I have a 'Certificate of Application for a TFN' (you will then be able to attach your document)

Note: You will still need to provide your TFN to RMIT Connect before the census date to finalise your loan application.

To apply for a HELP loan or VET Student Loan follow the steps outlined here.

You can then confirm that you have been approved for the loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.
Note: Don't forget to check your eligibility for SA-HELP to cover your student services and amenities fee (SSAF).

You can confirm you have been approved for a government loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.

If you are an international student and 
  • you have not yet enrolled
OR 
  • you are in the first semester of a program.

If you are a domestic or continuing international student, please complete the Domestic and international refund form.

To be eligible for a fee concession you must meet the eligibility criteria and apply by following these steps.

Note: You must apply each academic year and your application must be submitted before the start date of your first scheduled class.

You will receive an email from the government with your unique login information for each loan you wish to apply for. This email will be sent to your RMIT student email account. Follow the instructions carefully to complete your loan application. 

If you can't find the email, check your spam folder - if it's not there, get in touch with us.

Each time you add or drop a course you will receive an updated invoice. You can download "Your tax invoice explained" for information on how to read and understand your invoice.

Your invoice will list fee due dates as well as recommended payment methods. 

The easiest way to pay is online.
  1. Check that your browser settings allow pop-ups (how to allow pop-ups in Chrome)

  2. Log in to Enrolment Online
    • Go to My Student Record
    • Click View Account/Pay Fees
    • Click Pay by Credit Card (a new window will appear to enter credit card details)
For more ways to pay go here.

You can get in touch with us for any other fee-related questions.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
Chat

Recommended

+61 3 9925 5000

Recommended

RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.