Equitable Learning Services (ELS) are committed to providing students equal opportunity in accordance with the Disability Discrimination Act 1992.

The role of Equitable Learning Services is to ensure that students with a disability are actively and positively included in all aspects of RMIT life. ELS also provides staff and students with information and assistance in relation to disability related matters.

What we do for students

Equitable Learning Services (ELS) are dedicated to:

  • assisting students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability by recommending Reasonable Adjustments (including Equitable Assessment Arrangements e.g., extra time in exams) which aim to provide equitable/inclusive access. 
  • providing students with a disability, long-term illness and/or mental health condition enabling staff where appropriate This may include an Auslan interpreter or scribe.
  • providing advice to RMIT community (including academics and professional staff) in relation to any disability, long-term illness and/or mental health condition-related query and potential impacts of these on study. Liaising with RMIT staff to ensure reasonable adjustments are implemented accordingly.

What we don't do

We cannot provide you with:
  • case management.
  • taking on an advocacy role in relation to individual grievances.
  • support that substitutes teaching and learning (e.g., private tutoring).
  • career advice.
  • counselling.
  • personal care (however if you require personal care please ask your Equitable Adjustment Advisor for advice regarding how you might go about arranging such services).

What you can expect of us

We will give careful attention to your request for information, assistance, and/or advice and provide you with current details on services and programs relevant to your participation on RMIT Campuses.

If we are able to provide you with a service, we will:

  • do this as quickly as possible, acting fairly, independently, and impartially.
  • acknowledge every enquiry lodged through RMIT Connect within 48 to 72 hours of receipt.
  • treat confidential information with respect, adhering to all relevant legislation.

If we cannot assist you or answer your question, we will explain why and advise you of any other more appropriate avenues for meeting your needs.

What you can do for us

To ensure that we can provide you with the very best service please:

  • give some thought to your questions so we can find or provide what you need quickly.
  • treat our staff with courtesy and respect.
  • provide as much notice as you can if you require assistance while studying at RMIT.


Equitable Learning Services (ELS) are constantly striving to enhance our capacity to assist you with your disability-specific service or enquiry. We need your views and feedback. This will help us to improve our services. 

If you have concerns about the service you have received from us and wish to discuss these issues further, please speak with the staff member providing your support. If you are unsatisfied at this point, you can ask that your situation be referred to the Manager. If you are still not satisfied, the Manager will advise you of the process for lodging a formal complaint.