Equitable Learning Services (ELS) are committed to providing students equal opportunity in accordance with the Disability Discrimination Act 1992.

The role of Equitable Learning Services is to ensure that students with a disability who want to be actively and positively included in all aspects of RMIT life can do so. ELS also provides staff and students, whether in VE or Higher Education sectors, information and assistance in relation to disability related matters.

What we do

Equitable Learning Services (ELS) are dedicated to:

  • assisting students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability by recommending Reasonable Adjustments which aim to provide equitable/inclusive access. Making an adjustment might mean adjusting conditions of assessments such as an exam.
  • providing students with a disability, long-term illness and/or mental health condition enabling staff where appropriate to fulfil pre-selection requirements of a program. This may include an Auslan interpreter or scribe.
  • providing advice in relation to any disability, long-term illness and/or mental health condition-related query and potential impacts of these on study.
  • assisting the University to improve physical access on all campuses.
  • encouraging and promoting inclusive teaching practices that encompass the needs of all students irrespective of race, religion, gender, or disability, long-term illness and/or mental health condition across all areas of the University.
  • liaising, where appropiate, with school staff to ensure a positive and reasonable level of assistance is provided to registered students.
  • providing advice and contact information to students about the relevant services available at RMIT. These may include Careers, Scholarships, Student Wellbeing Advisory Services, etc.
  • working collaboratively, if necessary, with other relevant groups within the university to provide a holistic and co-ordinated approach.

What we don't do

We cannot provide you with:
  • case management of students with disabilities.
  • taking on an advocacy role in relation to individual grievances.
  • participation in course selection, recruitment or enrolment processes.
  • support that substitutes teaching and learning.
  • career advice.
  • counselling.
  • personal care (however if you require personal care please ask your Equitable Adjustment Advisor for advice regarding how you might go about arranging such services).

What you can expect of us

We will give careful attention to your request for information, assistance, and/or advice and provide you with current details on services and programs relevant to your participation on RMIT Campuses.

If we are able to provide you with a service, we will:

  • do this as quickly as possible, acting fairly, independently, and impartially.
  • acknowledge every email and voice mail message within 48 to 72 hours of receipt.
  • treat confidential information with privacy and respect, adhering to all relevant legislation.
  • be courteous and respectful.

If we cannot assist you or answer your question, we will explain why and advise you of any other more appropriate avenues for meeting your needs.

What you can do for us

To ensure that we can provide you with the very best service please:

  • give some thought to the questions you should be asking so we can find or provide what you need quickly.
  • treat our staff with courtesy and respect.
  • provide as much notice as you can if you are requiring assistance while studying at RMIT.

Feedback

Equitable Learning Services (ELS) are constantly striving to enhance their capacity to assist you with your disability-specific service or enquiry. We need your views and feedback. They are very important and help us to improve our services.

If you have concerns about the service you have received from us and wish to discuss these issues further, please speak with the staff member providing your support. If you are unsatisfied at this point, you can ask that your situation be referred to the ELS Manager. If you are still not satisfied, the Manager will advise you of the process for lodging a formal complaint.

We are not permitted to engage in any discussions with a student or staff member about a complaint relating to a service that is not organised by Equitable Learning Services or operates outside RMIT. In this situation you will be referred to an appropriate service that has the capacity to help you resolve your difficulties (e.g. external disability advocacy group, University’s Student Rights Officer Service, etc).