STAFF PROFILE
Dr Say Yen Teoh
Position:
Senior Lecturer
College / Portfolio:
Business
School / Department:
Business IT and Logistics
Phone:
99255788
Email:
sayyen.teoh@rmit.edu.au
Campus:
Melbourne City Campus
Contact me about:
Research supervision
Dr. Teoh’s primary research interest focuses on the implementation and use of Enterprise Systems comprising Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), Customer Relationship Management (CRM), etc. She is interested to explore key elements influencing the implementation and use of ES, with particular emphasis on social and resource-based issues.
In addition, Dr. Teoh is also interested in exploring the effective and efficient use of medical informatics, with regards to issues relating to the development of methods, strategies, and models for indentifying, controlling and minimizing the risks in the health sector. Especially, she is focused on understanding the complex issues relating to the adoption, implementation and use of medical informatics within the healthcare institutions.
Awards
- PhD Research Scholarship from National University of Singapore (NUS)
- Golden Key International Honour Society - Outstanding Academic Results
- Honours Degree Scholarship from Monash University
Research Projects within RMIT
- Healthcare Information Systems: System workflow, Healthcare Resources and Strategies, Information Collection, Storage and Exchange issues (with Professor Brian Corbitt, Professor Nilmini Wickramasinghe, Dr. Paul Mercieca, Dr. Carolin Durst, Dr. Martin Dick, and Dr. Markus Belkin; PhD student: Trevor Stone, Janine Viol)
- Enterprise Systems: Feral systems, Systems Impact on Global Business (with Associate Professor Alemayehu Molla; PhD students: Sharina Tajul)
- Swiss hospitality industry: Business Process management (with Dr. France Cheong and PhD student: Sanjay Chib)
Professional Association Affiliations
- Member of the Golden Key International Honour Society (http://www.goldenkey.org/)
- Member of Association of Information Systems (http://home.aisnet.org/index.cfm)
- Member of Asian IT Case Series (http://aitcs.nus.edu.sg/)
Teaching Areas
- ISYS 2396: Enterprise Systems – Course Coordinator
- ISYS 2425: Introduction to Enterprise Systems – Course Coordinator
- PhD Co-ordinator
- Research Committee Member
- PhD in Information Systems, National University of Singapore (NUS)
- Bachelor of Business and Commerce (Hons), Monash University
- Graduate Certificate, Tertiary Teaching and Learning
- Chan, C.,Teoh, S.,Yeow, A.,Pan, G. (2018). Agility in responding to disruptive digital innovation: Case study of an SME In: Information Systems Journal, 29, 436 - 455
- Mohd Fadhil, N.,Young, L.,Teoh, S. (2016). A conceptual model of is competencies and is capabilities for preventive care performance: a resource based view In: Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June-1 July 2016
- Teoh, S.,Chan, C.,Pan, G.,Goh, M. (2016). Being agile to thrive amidst disruptive digital innovations In: Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June-1 July 2016
- Teoh, S.,Cai, S. (2015). The process of strategic, agile, innovation development: A healthcare systems implementation case study In: Journal of Global Information Management, 23, 1 - 22
- Teoh, S.,Yeoh, W.,Zadeh, H. (2015). Towards a resilience management framework for complex enterprise systems upgrade implementation In: Enterprise Information Systems, 11, 694 - 718
- Wickramasinghe, N.,Teoh, S.,Mercieca, P. (2015). Using smartphones for accountable care and evidence-based decision making in managing gestational diabetes: An Australian case study In: Communications of the Association for Information Systems, 37, 705 - 716
- Muhammad, I.,Teoh, S.,Wickramasinghe, N. (2014). Trying to streamline healthcare delivery in Australia via the personally controlled electronic health record (PCEHR) In: Lean Thinking for Healthcare, Springer, New York, USA
- Pan, G.,Teoh, S.,Seow, P. (2014). Coordinating the processes of resource enrichment and capability deployment: Lessons from IT implementation at a medium-sized accounting firm In: International Journal of Accounting and Information Management, 22, 357 - 374
- Teoh, S.,Mercieca, P.,Wickramasinghe, N. (2014). The use of smartphones for accountable care and evidence-based decision making in the management of gestational diabetes In: Proceedings of the 18th Pacific Asia Conference on Information Systems PACIS 2014, Chengdu, China, 24-28 June 2014
- Muhammad, I.,Teoh, S.,Wickramasinghe, N. (2013). The need for a socio-technical analysis in E-health: The case of the PCEHR In: International Journal of E-Health and Medical Communications, 4, 65 - 79
- An investigation into the role for a pervasive technology solution to support gestational diabetes patient care. Funded by: Australian Technology Network of Universities (ATN) German Academic Exchange Service (DAAD) Grant pre-2014 from (2013 to 2015)
- The Use of Online Social Networks in Acute Social and Health Issues. Funded by: Australian Technology Network of Universities (ATN) German Academic Exchange Service (DAAD) Grant pre-2014 from (2012 to 2013)
- Investigating the system workflow and use of technology in the emergency department of a Victorian hospital. Funded by: RMIT Emerging Researcher Grants from (2008 to 2009)
Note: Supervision projects since 2004
5 PhD Completions
System process design, implementation, analysis and evaluation in the health information systems and the ERP systems.