Online Graduate Certificate in Customer Success Management

Online Graduate Certificate in Customer Success Management

POSTGRADUATE

Learn the skills, tools and technical knowledge to retain, engage and manage customers and accelerate your career.

Student type:
Mode of study:
Online
Entry score:

See admissions

Duration:
Part-time 1 year or 6 months accelerated
Fees:

AU$3,480 per course (2023 annual)

Next intake:
July, October
Location:
Online
Entry score:

See admissions

Duration:
Part-time 1 year or 6 months accelerated
Fees:

AU$3,480 per course (2023 annual)

Next intake:
July, October
Location:
Online

Overview

This course has been designed in partnership with some of Australia’s biggest brands.

You'll gain the skills, tools and technical knowledge to successfully retain, engage and manage customers in the contemporary workplace. Project-based learning enables you to have an immediate impact on your organisation, whether it be in account management, sales or the recruitment sector.

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Advance your skill set for a career in customer success management

This course gives professionals the leading edge for their next promotion, or change career into customer success management, Australia's fastest growing job role.

What you will study

This program combines best practice from leading industry partners with the latest approaches in marketing, psychology, technology, product management, sales and business strategy for a dynamic and innovative approach to end-to-end customer relationship management.

Develop real world skills

Level up your skills and gain the customer success management qualifications from a world-leading university of technology and design.

Learn from leading industry experts

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Your online experience

The 100% online degree delivers a convenient online program without the requirement for on-campus attendance and commitments. All lecture material and content is delivered directly to you, wherever you are.

Australian Student Visas

RMIT's online Graduate Certificate does not meet Australian student visa requirements. For an Australian student visa, you must have an on-campus place in a program of study.

Details

Gain industry knowledge and learn with the best.

This program has been designed for those wishing to pursue a career in customer success management, or who are in an existing client-facing role and are looking to upskill. You will learn the  technical, operational and strategic skills for the next step of your career, from negotiation skills to customer analytics. You will graduate with a mix of skills and tools to take a dynamic and innovative approach to end-to-end relationship management to meet business goals and influence change in diverse contexts.

Connect with and learn from academic and industry leaders.

We combine the forces of a leading technology university with high profile industry partners to ensure you’re learning practical skills that can be immediately applied at work.

You'll develop in-demand skills, build your professional network and study online, without putting work or life on hold. 

You can view online resources and learning activities, access course materials via Canvas, collaborate with lecturers and fellow students, and access your student email account anywhere, anytime.

Our online learning platform is purpose-built and brings authenticity to your learning experience, available using your laptop, tablet or smartphone. Coursework is delivered in an engaging way and easy to follow.

You will also have access to discussion boards, online forums, electronic assignment submission, the library and business journals.

Assessment is ongoing throughout the teaching period and includes essays, reports, presentations, case studies, quizzes and research projects. 

Our graduate certificates are co-designed with industry, which means our courses use authentic tools and templates, refer to best-practice and industry standards, and contain real-world case studies, examples and problems.

When you graduate you will not just be ready for the next step, you will have already been applying your new knowledge in your work.

1 year part-time, 10 weeks per course, 12 hours per week.

On successful completion of this program, you will be able to: 

  1. Design innovative customer value strategies that meet business goals and influence change in diverse contexts.
  2. Leverage data and evidence-based approaches to improve the effectiveness of customer value initiatives using a variety of techniques and approaches
  3. Apply customer value management knowledge and tools to track, predict and optimise customer behaviour to meet business goals and objectives
  4. Utilise customer discovery and needs analysis tools and approaches to optimise customer experiences across the lifecycle
  5. Critically reflect on customer value performance from personal, team and organisational lenses and apply improvement frameworks to drive change
  6. Communicate customer value strategy, plans and performance to a variety of stakeholders and audiences

Analyse opportunities, identify product-market fit and weigh commercial risk. 

You will learn how to develop and activate a compelling go-to-market strategy, build a product roadmap using common product tooling, deliver a business case and create stakeholder buy-in. 

The program courses include:

  • Customer Value Strategy
  • Customer Solution & Value Analytics
  • Customer Relationships & Influencing Stakeholders 
  • Digital Leadership + Digital Delivery with Agile
    OR
  • Digital Leadership + Customer Experience Strategy & Design 

Career

RMIT’s intensive online programs prepare you for greater career success while you continue to work full-time. 

After graduating, you will be equipped to work as a customer success manager and apply your capability and expertise to diverse organisations and industries. This program will provide you with a foundation to further develop your end-to-end relationship management capabilities through your professional practice and/or further study.

Admissions

An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.

To have professional experience considered, you must include in your application:

  • a CV
  • a personal statement that details your experience

International students are required to provide current evidence of English language proficiency for admission to RMIT University (see below).

An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.

To have professional experience considered, you must include in your application:

  • a CV
  • a personal statement that details your experience

International students are required to provide current evidence of English language proficiency for admission to RMIT University (see below).

International students are required to provide current evidence of English language proficiency for admission to RMIT University (see below).

To study this course you will need to complete one of the following English proficiency tests:

  • IELTS (Academic): minimum overall band of 6.5 (with no individual band below 6.0)
  • TOEFL (Internet Based Test - IBT): minimum overall score of 79 (with minimum of 13 in Reading, 12 in Listening, 18 in Speaking and 21 in Writing)
  • Pearson Test of English (Academic) (PTE (A)): minimum score of 58 (with no communication band less than 50)
  • Cambridge English: Advanced (CAE): minimum of 176 with no less than 169 in any component.

For detailed information on English language requirements and other proficiency tests recognised by RMIT, visit English language requirements and equivalency information.

Don't meet the English language test scores? Complete an English for Academic Purposes (EAP) Advanced Plus Certificate at RMIT English Worldwide.

Pathways

Fees

2023 tuition fees:

  • AU$3,480 per course
  • Total AU$13,920 for four courses.

Fees apply to 2023 only.

Fees are adjusted on an annual basis and these fees should only be used as a guide.

In addition to tuition fees, you will be charged an annual student services and amenities fee (SSAF) based on your enrolment load, which is used to maintain and enhance services and amenities that improve your experience as an RMIT student. Eligible local students can apply for an SA-HELP loan to defer payment of their SSAF.

For more information about calculating your actual SSAF see Paying SSAF.

Some students may be eligible to apply to defer payment of some or all of their tuition fees via the Commonwealth Government’s FEE-HELP loan scheme. 

Visit our HELP loans page for lots of useful information about eligibility, how to apply and payment. You can apply for FEE-HELP once you have enrolled in a program.

HELP loans are not available to international students.

2023 tuition fees:

  • AU$3,480 per course
  • Total AU$13,920 for four courses.

Fees apply to 2023 only.

Fees are adjusted on an annual basis and these fees should only be used as a guide.

In addition to tuition fees, you will be charged an annual student services and amenities fee (SSAF) based on your enrolment load, which is used to maintain and enhance services and amenities that improve your experience as an RMIT student. Eligible local students can apply for an SA-HELP loan to defer payment of their SSAF.

For more information about calculating your actual SSAF see Paying SSAF.

Frequently Asked Questions (FAQs)

Looking for answers or more general information?

Use our Frequently Asked Questions to learn about the application process and its equity access schemes, find out how to accept or defer your offer or request a leave of absence, discover information about your fees, refunds and scholarships, and explore the various student support and advocacy services, as well as how to find out more about your preferred program, and more.

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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.

aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.