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Online Graduate Certificate in Customer Success Management

Learn the skills, tools and technical knowledge to retain, engage and manage customers and accelerate your career.

Quick facts

Student type:

Student type:

Quick facts

  • Entry score

    See admissions

  • Duration

    Part-time 1 year or 6 months accelerated

  • Location

    Online

  • Fees

    AU$3,420 per course (2021 annual)

  • Next intake

    July, October

  • Entry score

    See admissions

  • Duration

    Part-time 1 year or 6 months accelerated

  • Location

    Online

  • Fees

    AU$3,420 per course (2021 annual)

  • Next intake

    July, October

Sorry, this program is not available for local students.

Please contact us for more information.

Sorry, this program is not available for international students intending to study on a student visa.

If you hold a different visa type, you may be eligible. Please contact us for more information.

Overview

This course has been designed in partnership with some of Australia’s biggest brands to cover the skills, tools and technical knowledge to successfully retain, engage and manage customers in the contemporary workplace. Project-based learning enables you to have an immediate impact on your organisation, whether it be in account management, sales or the recruitment sector.

100% online - no on-campus commitments

The freedom of online learning means you can study when and where you want. Coursework is always accessible, so you don't have to reduce work hours or compromise your lifestyle.

 

Learn from leading industry experts

Connect with and learn from academic and industry leaders. We combine the forces of a leading technology university with high profile industry partners to ensure you’re learning practical skills that can be immediately applied at work.

What you will study

This program combines best practice from leading industry partners with the latest approaches in marketing, psychology, technology, product management, sales and business strategy for a dynamic and innovative approach to end-to-end customer relationship management.

Concentration areas

  • Customer value strategies
  • Leveraging customer data
  • Tracking, predicting and optimising customer behaviour
  • How to increase customer loyalty and longevity
  • Customer mapping techniques
  • Communication strategies and stakeholder management
  • Customer discovery and analysis tools
  • Customer experience design

Details

Gain industry knowledge and learn with the best

This program has been designed for those wishing to pursue a career in customer success management, or who are in an existing client-facing role and are looking to upskill. You will learn the  technical, operational and strategic skills for the next step of your career, from negotiation skills to customer analytics. You will graduate with a mix of skills and tools to take a dynamic and innovative approach to end-to-end relationship management to meet business goals and influence change in diverse contexts.

How you will learn

Develop in-demand skills that can be immediately applied in your workplace, build your professional network and study online, without putting work or life on hold. 

You will also have access to discussion boards, online forums, electronic assignment submission, the library and business journals.

Assessment is ongoing throughout the teaching period and is all project based, so students graduate with an employer ready portfolio. 

Industry connections

Our graduate certificates are co-designed with industry, which means our courses use authentic tools and templates, refer to best-practice and industry standards, and contain real-world case studies, examples and problems. When you graduate you will not just be ready for the next step, you will have already been applying your new knowledge in your work.

Duration

  • 1 year part-time, 10 weeks per course, 12 hours per week.

Program structure

Analyse opportunities, identify product-market fit and weigh commercial risk.  You will learn how to develop and activate a compelling go-to-market strategy, build a product roadmap using common product tooling, deliver a business case and create stakeholder buy-in. 

The program courses include:

  • Customer Value Strategy
  • Customer Solution & Value Analytics
  • Customer Relationships & Influencing Stakeholders 
  • Digital Leadership + Digital Delivery with Agile

    OR
  • Digital Leadership + Customer Experience Strategy & Design 

Learning Outcomes

On successful completion of this program, you will be able to: 

  1. Design innovative customer value strategies that meet business goals and influence change in diverse contexts.
  2. Leverage data and evidence-based approaches to improve the effectiveness of customer value initiatives using a variety of techniques and approaches
  3. Apply customer value management knowledge and tools to track, predict and optimise customer behaviour to meet business goals and objectives
  4. Utilise customer discovery and needs analysis tools and approaches to optimise customer experiences across the lifecycle
  5. Critically reflect on customer value performance from personal, team and organisational lenses and apply improvement frameworks to drive change
  6. Communicate customer value strategy, plans and performance to a variety of stakeholders and audiences

Career

RMIT’s intensive online programs prepare you for greater career success while you continue to work full-time.  After graduating, you will be equipped to work as a customer success manager and apply your capability and expertise to diverse organisations and industries. This program will provide you with a foundation to further develop your end-to-end relationship management capabilities through your professional practice and/or further study.

Admissions

An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.

To have professional experience considered, you must include in your application:

  • a CV
  • a personal statement that details your experience

An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.

To have professional experience considered, you must include in your application:

  • a CV
  • a personal statement that details your experience

International students are required to provide current evidence of English language proficiency for admission to RMIT University (see below).

English language requirements

To study this program you will need to complete one of the following English proficiency tests:

  • IELTS (Academic): minimum overall band of 6.5 (with no individual band below 6.0)
  • TOEFL (Paper Based Test): minimum score of 580 (TWE 4.5)
  • TOEFL (Internet Based Test - IBT): minimum overall score of 92 (with minimum of 20 in all sections)
  • Pearson Test of English (Academic) (PTE (A)): minimum score of 58 (with no communication band less than 50)
  • Cambridge English: Advanced (CAE): minimum of 176 with no less than 169 in any component

For detailed information on English language requirements and other proficiency tests recognised by RMIT, visit English language requirements and equivalency information.

Don't meet the English language test scores? Complete an Advanced Plus Certificate at RMIT English Worldwide.

Australian Student Visas

For an Australian student visa, you must have an on-campus place in a program of study. For more details on RMIT's on-campus programs visit our website.

 

Pathways

Learn more about if you are eligible for credit transfer and recognition of prior learning.

Fees

Fee summary

2021 tuition fees are AUD$3,420 per course, totalling AUD$13,680 for 4 courses.

See our fees page for more information. Fees apply to 2021 only. Fees are adjusted on an annual basis and these fees should only be used as a guide.

Additional expenses

In addition to tuition fees, you will be charged an annual student services and amenities fee (SSAF) based on your enrolment load, which is used to maintain and enhance services and amenities that improve your experience as an RMIT student. Eligible local students can apply for an SA-HELP loan to defer payment of their SSAF.

For more information about calculating your actual SSAF see Paying SSAF.

Fee assistance

Some students may be eligible to apply to defer payment of some or all of their tuition fees via the Commonwealth Government’s FEE-HELP loan scheme. 

Visit our HELP loans page for lots of useful information about eligibility, how to apply and payment. You can apply for FEE-HELP once you have enrolled in a program.

HELP loans are not available to international students.

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