Online Graduate Certificate in Customer Success Management
Quick facts
Student type:
Quick facts
-
Duration
Part-time 1 year or 6 months accelerated -
Location
Online -
Fees
AU$3,420 per course (2020 annual)
Next intake
July, October Duration
Part-time 1 year or 6 months accelerated Location
Online Fees
AU$3,420 per course (2020 annual)
Next intake
July, October
Overview
Advance your skill set for a career in customer success management
This course gives professionals the leading edge for their next promotion, or change career into customer success management, Australia's fastest growing job role.
This course has been designed in partnership with some of Australia’s biggest brands to cover the skills, tools and technical knowledge to successfully retain, engage and manage customers in the contemporary workplace. Project-based learning enables you to have an immediate impact on your organisation, whether it be in account management, sales or the recruitment sector.
Develop real world skills
Level up your skills and gain the customer success management qualifications from a world-leading university of technology and design.
Your online experience
Our online courses are built around engaging learning activities such as case studies, quizzes, interactive videos, and scenarios. You can immediately apply the information that you learn, receive feedback and improve.
Details
Gain industry knowledge and learn with the best
This program has been designed for those wishing to pursue a career in customer success management, or who are in an existing client-facing role and are looking to upskill. You will learn the technical, operational and strategic skills for the next step of your career, from negotiation skills to customer analytics. You will graduate with a mix of skills and tools to take a dynamic and innovative approach to end-to-end relationship management to meet business goals and influence change in diverse contexts.
Learn 100% Online
Our best-in-class learning platform is purpose-built and brings authenticity to your learning experience, available using your laptop, tablet or smartphone. Coursework is delivered in an engaging way and easy to follow.
You will also have access to discussion boards, online forums, electronic assignment submission, the library and business journals.
Assessment is ongoing throughout the teaching period and is all project based, so students graduate with an employer ready portfolio.
- 1 year part-time, 10 weeks per course, 12 hours per week.
Analyse opportunities, identify product-market fit and weigh commercial risk. You will learn how to develop and activate a compelling go-to-market strategy, build a product roadmap using common product tooling, deliver a business case and create stakeholder buy-in.
The program courses include:
- Customer Value Strategy
- Customer Solution & Value Analytics
- Customer Relationships & Influencing Stakeholders
- Digital Leadership + Digital Delivery with Agile
OR - Digital Leadership + Customer Experience Strategy & Design
Learning Outcomes
On successful completion of this program, you will be able to:
- Design innovative customer value strategies that meet business goals and influence change in diverse contexts.
- Leverage data and evidence-based approaches to improve the effectiveness of customer value initiatives using a variety of techniques and approaches
- Apply customer value management knowledge and tools to track, predict and optimise customer behaviour to meet business goals and objectives
- Utilise customer discovery and needs analysis tools and approaches to optimise customer experiences across the lifecycle
- Critically reflect on customer value performance from personal, team and organisational lenses and apply improvement frameworks to drive change
- Communicate customer value strategy, plans and performance to a variety of stakeholders and audiences
Career
Admissions
An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.
To have professional experience considered, you must include in your application:
- a CV
- a personal statement that details your experience
An Australian bachelor's qualification or equivalent overseas qualification in any field, or have undertaken a minimum of 5 years’ professional work experience.
To have professional experience considered, you must include in your application:
- a CV
- a personal statement that details your experience
International students are required to provide current evidence of English language proficiency for admission to RMIT University (see below).
To study this program you will need to complete one of the following English proficiency tests:
- IELTS (Academic): minimum overall band of 6.5 (with no individual band below 6.0)
- TOEFL (Paper Based Test): minimum score of 580 (TWE 4.5)
- TOEFL (Internet Based Test - IBT): minimum overall score of 92 (with minimum of 20 in all sections)
- Pearson Test of English (Academic) (PTE (A)): minimum score of 58 (with no communication band less than 50)
- Cambridge English: Advanced (CAE): minimum of 176 with no less than 169 in any component
For detailed information on English language requirements and other proficiency tests recognised by RMIT, visit English language requirements and equivalency information.
Don't meet the English language test scores? Complete an Advanced Plus Certificate at RMIT English Worldwide.
Australian Student Visas
For an Australian student visa, you must have an on-campus place in a program of study. For more details on RMIT's on-campus programs visit our website.
Pathways
Fees
2020 tuition fees are AUD$3,420 per course, totalling AUD$13,680 for 4 courses.
See our fees page for more information. Fees apply to 2020 only. Fees are adjusted on an annual basis and these fees should only be used as a guide.
Some students may be eligible to apply to defer payment of some or all of their tuition fees via the Commonwealth Government’s FEE-HELP loan scheme.
Visit our HELP loans page for lots of useful information about eligibility, how to apply and payment. You can apply for FEE-HELP once you have enrolled in a program.
HELP loans are not available to international students.