Online Graduate Certificate in Service Design
Quick facts
Student type:
Quick facts
-
Entry score
Not applicable
-
Duration
Full time 9 months, Part-time 1 year -
Location
Online -
Fees
AU$3,480 per course (2021)
Next intake
JulyEntry score
Not applicable
Duration
Not applicableLocation
OnlineFees
Not applicable
Next intake
Not applicable
Overview
Service design takes a human-centred approach to the creation and improvement of experiences by examining all aspects of a service ecosystem – its strategies, structures, people, and processes. This shift in user-centred thinking has seen a rise in demand for service designers, who use empathy and various tools to shape how an organisation delivers its products and services.
Through our Graduate Certificate in Service Design, you will gain service design skills, tools, and knowledge, and a portfolio showcasing your service design strategy and proposed recommendations.
As a graduate of this course, you will be able to:
- utilise design research methods to identify and investigate contemporary service problems
- apply skills and knowledge of service design practices and strategy to engage stakeholders, frame problems, and propose innovative solutions
- articulate your design solutions using various tools such as customer journey maps, service blueprints and service prototypes
- work autonomously and collaborate with others in diverse contexts, demonstrating cultural, environmental and social awareness, and ethical and reflective practice
- identify the next steps to develop your professional skills and future learning as a design practitioner.
Details
The Graduate Certificate in Service Design explores human-centred methods and approaches to define problems and improves the quality of a service experience. By utilising service design tools and processes, you’ll learn how to apply your skills in a real-world portfolio and position yourself as an emerging service designer.
As part of your studies, you will complete four core subjects:
Service Design in Practice
In this subject you will explpre the practice and principles of service design and investigate how human-centred design tools and approaches can define problems and improve the quality of a service.
Design Strategy, Practice, and Principles
In this subject, you'll examine the strategies powering the successful delivery of a service experience. You will learn to apply tools, methods, and processes to help align design practices with an organisation’s strategy.
Service Design Research
In this subject, you’ll perform case study analysis, fieldwork, observation and reflection to develop insights into how you can improve a service experience.
Service Futures
This subject will teach you how to synthesise design processes and produce an end-to-end service prototype. Through idea generation and iterative design, you will develop a solution that you’ll reflect and measure the success of.
For each subject in this course, you will complete several assessments, including:
Service Design in Practice
- Observe and analyse an existing service experience
- Explore and distill service insights
- Present potential solutions to your service problem
Design Strategy, Practice, and Principles
- Analyse a service design case study
- Propose an ideal service vision
- Explain your strategy and service solution rationale
Service Design Research
- Evaluate your design research
- Complete fieldwork and a service design case study
- Reflect and report on your recommendations
Service Futures
- Map the current state of your service experience
- Extract insights and propose ideation suggestions
- Present the possible future service experience
- Reflect and report on your recommendations.
Career
Admissions
Entry requirements
You must have:
- Successfully completed an Australian Bachelor degree (or equivalent overseas qualification).
OR
- Undertaken at least five years of work experience professional practice.
Experience or skills may include working in innovation and start-ups, creative practice, community engagement, strategic and service design, human resources, business analysis, management consultancy, process analysis or other similar roles.
To have your professional experience considered you must submit with your application a CV and a personal statement detailing your experience.
International students are required to provide current evidence of English language proficiency for admission to RMIT University. You can provide your results from one of these three options:
- An accepted English language proficiency test, or
- An accepted English language provider, or
- A recognised Australian or international qualification.
Pathways
Fees
2021 tuition fees are AU$3,480 per course, totalling AU$13,920 for four courses.
Fees apply to 2021 only.
In addition to tuition fees, you will be charged an annual student services and amenities fee (SSAF) based on your enrolment load, which is used to maintain and enhance services and amenities that improve your experience as an RMIT student. Eligible local students can apply for an SA-HELP loan to defer payment of their SSAF.
For more information about calculating your actual SSAF see Paying SSAF.
Some students may be eligible to apply to defer payment of some or all of their tuition fees via the Commonwealth Government’s FEE-HELP loan scheme.
Visit our HELP loans page for lots of useful information about eligibility, how to apply and payment. You can apply for FEE-HELP once you have enrolled in a program.
HELP loans are not available to international students.