The Graduate Certificate in Service Design explores human-centred methods and approaches to define problems and improves the quality of a service experience. By utilising service design tools and processes, you’ll learn how to apply your skills in a real-world portfolio and position yourself as an emerging service designer.
As part of your studies, you will complete four core subjects:
Service Design in Practice
In this subject you will explore the practice and principles of service design and investigate how human-centred design tools and approaches can define problems and improve the quality of a service.
Design Strategy, Practice, and Principles
In this subject, you'll examine the strategies powering the successful delivery of a service experience. You will learn to apply tools, methods, and processes to help align design practices with an organisation’s strategy.
Service Design Research
In this subject, you’ll perform case study analysis, fieldwork, observation and reflection to develop insights into how you can improve a service experience.
This subject will teach you how to synthesise design processes and produce an end-to-end service prototype. Through idea generation and iterative design, you will develop a solution that you’ll reflect and measure the success of.