Ask about enrolment

RMIT Student Connect is currently experiencing a very high volume of enquiries. This has led to a significant increase in wait times across all channels. 

Before contacting Connect, we recommend that you refer to your enrolment guide for enrolment help. Your step-by-step guide may be able to resolve your query and save you a significant wait. Please do not come onto campus to vist RMIT Student Connect unless you have completed all return to campus protocols, which include having a valid RMIT student card. 

RMIT Student Connect services remain online. Select from the options below and we'll direct you to the right channel. We know this may be frustrating and want to assure you that our team will respond to your enquiry as soon as they can.

Tell us about your enquiry and we'll let you know the best way to contact us.
1. What can we help you with?


Your RMIT ID (username) is the letter 's' followed by your student number (excluding any additional letters). Eg: s1234567. You can find it in your RMIT enrolment email and all official communication sent to you by RMIT.
Your initial password is the letter 'p' followed by your date of birth backwards, with an exclamation mark '!' at the end.
e.g. If your date of birth is 8 April 1998, then your password is p19980408!

To make changes to your contact details:
  • Log in to Enrolment Online  and select My Student Record.
  • Check your personal details and edit if necessary.
To make other changes (e.g. name change, date of birth correction, change your citizenship or residency status) you will need to submit a request with evidence via the RMIT Connect portal below. For more information, please see the update your personal details page. 

You can find your program structure in Enrolment Online along with information to help you with your course selection. 

If you have any further questions about what courses to enrol into, contact your School via the RMIT Connect portal below.

You can verify your citizenship in Enrolment Online (EOL) using one of these acceptable documents.

If you are unable to verify your citizenship in EOL check that your name, including middle name, in EOL matches the name on the document you are using to verify your citizenship, and update your name in EOL if they do not match.

It is important that you enrol at RMIT in your full, legal name and your name will be verified with your Unique Student Identifier (USI).

If you are still unable to verify your citizenship, please provide some detail about the issue you are experiencing and attach a copy of your documents via the RMIT Connect portal below.

Make sure you complete all requirements in step 4 of How to Enrol - Part 2 of the enrolment guide.

Keep in mind
  • It will take up to 48 hours for your documents to be assessed, but it may take longer during our busiest times.

  • You'll get an email as soon as your documents have been assessed.

Log in to the Language, Literacy and Numeracy (LLN) assessment with your student number (example: s1234567) and default password.

Once you've completed the Language, Literacy and Numeracy (LLN) assessment, it will take up to 48 hours for your results to be registered with RMIT.

While you wait, you can continue to complete the Prepare to enrol steps in your enrolment guide.

If you don't have a TFN yet, you can still complete the eCAF form.  

You will need to get a; 
OR
In section D of the eCAF form select;

I have a 'Certificate of Application for a TFN' (you will then be able to attach your document)

Note: You will still need to provide your TFN to RMIT Student Connect before the census date to finalise your loan application.

The Unique Student Identifier (USI) is a 10 digit reference number that will give you access to an online record of all of your recognised training and qualifications.

Create your USI at usi.gov.au - it's free and only takes a few minutes.

If you have previously created one you can use this form to find your USI.

If you get an error message it may be because your personal details that you used to apply for your USI does not match the personal details you used to enrol at RMIT.

As an RMIT student you may be eligible for discounted travel on trains, trams and buses in Victoria. Follow the steps outlined here.

Your first student card is free and it can be ordered online. For more information and updates on student cards, please click here.

You can apply for credit in recognition of previous study, work skills and past experience by filling out the application form.

Once you've completed the form you can submit it through the RMIT Connect Portal below.

To access your RMIT email, just go to http://outlook.office.com and log in with your RMIT email address and password. 

You can read more on using your RMIT email here.

After you enrol, you can continue to add or drop classes via Enrolment online until the last day to add and last day to drop - you'll find these in your important dates.

If you want to withdraw completely from your studies you must cancel your program enrolment. We recommend you seek academic advice from your school or college before you proceed.

Eligible enrolled students may apply for a leave of absence for either six months or a year. Most students can apply for a leave of absence through enrolment online. For instructions, please click here. 

The Careers and Employment team have some useful tips and advice on changing programs. 

You can use the Add or Drop function in Enrolment Online until the relevant cut-off date for adding and/or dropping courses in each semester. You cannot drop all courses in a semester, if you want to drop all of your courses you need to apply for a leave of absence or cancel your enrolment if you no longer wish to continue your program.

Centrelink requirements: If you’re getting a student payment from Centrelink, you need to notify them within 14 days of any changes to your enrolment. Report your change of circumstances to avoid getting an over-payment. 

International students: Changing your study plans may have visa implications so you should discuss any changes with your School and RMIT Student Connect as early as possible via the RMIT Connect portal below. For more information, see changes to your study plans. 

The main types of non-standard enrolment are: 
  • other RMIT studies (i.e. substituting an RMIT course that isn’t part of your standard program structure) 
  • cross institutional outbound (i.e. completing a course at another Australian institution) 
  • on campus to online (i.e. completing an RMIT course/unit offered via OUA). 
Contact your school via the recommended channel below to discuss non standard enrolment and to seek approval.

International students: If you’re on a student visa, you’re required to enrol in a 100% load each semester and complete your study within the expected program duration on your Confirmation of Enrolment (eCOE). If you’re granted credit, your expected program duration may change and this may also affect your student visa. See Student visas for more information.

Under normal circumstances, you are not permitted to add classes after the last day to add, although you may request permission to do so in special circumstances. You can request permission in Enrolment Online. Use the Add function to select the relevant class/es and then apply for permission to add them.

You should refer to the guidelines and procedures for student visa holders requesting a transfer between registered education providers in Australia on the 'Transferring to another education provider' page.

To apply for a release from RMIT you must complete this online 'Application to Transfer Education Provider'.

In most cases the Statement of Enrolment (SoE) can be used. The SoE is an official statement from RMIT University confirming your program and course enrolment, and the census date that is relevant to each of the classes in which you are enrolled. You can print a copy of your SoE in Enrolment Online.

Sometimes the government or other official agencies will request specific letters or forms to be completed confirming a student’s enrolment in addition to the SoE. A fee is associated with these requests and you can find more information here. To request a specific letter, please contact us via the RMIT Connect portal below.

Graduating students who have guests visiting from outside Australia may need to provide evidence of their graduation for their guests to apply for a visa. The email you received confirming your application to graduate is sufficient for this purpose. You'll receive this email after applying to graduate at the Melbourne Ceremony.

The international student holiday letter confirms a student is enrolled at RMIT and lists the official RMIT holiday or break period. Request this letter if your employer has requested evidence of your eligibility to work over 20 hours during recognised breaks.

The international currently enrolled letter confirms a student is studying full time at RMIT, shows the start and end date of the program and lists passport details for added confirmation. Please upload a copy of your passport when requesting this letter.

Undergraduate students who have completed a minimum of two approved OUA courses at RMIT can register for a RMIT program by submitting a request via the RMIT Connect portal below.

Postgraduate students should contact OUA Student Advisors for a program application.

RMIT is only allowed to extend the duration of your study if:
You need to have received all results from the current semester of study to begin the process to renew your eCoE to avoid further changes later if you have failed a course.

Get in touch with us for any other questions about your enrolment.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
2. How would you like to contact us?
RMIT Student Connect in-person services are currently not available.
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RMIT Student Connect in-person services are currently not available.

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